Air Agent

24 hours ago

Sydney, Australia BCD Travel Corporate Full time

**Job Summary**:
The Air Agent - Groups is responsible for booking and/or ticketing airline reservations as requested by our program participants and as assigned by our Attendee Services Coordinators.

This position must demonstrate an understanding of all areas in the travel industry. Works independently on assigned tasks. Takes the initiative to provide assistance to team members and management as requested.

**Job Duties and Responsibility**:
Core Responsibility 1: Airline Reservations
- Make airline reservations using GDS system
- Issue airline tickets, voids, refunds, and exchanges as needed

Core Responsibility 2: GDS
- Clearly document all records in GDS and registration technology as required

Core Responsibility 3: /Program Needs
- Pull daily reports from registration tool to capture air booking data and special requests. Update tool on a daily basis to reflect current status in the air booking process
- Maintain a complete and thorough understanding of customer program/event and keep abreast of all changes
- Provide support and coordination relating to the traveler approval process in an effort to ensure the successful delivery of the group meeting and/or travel event
- Communicate with all involved managers and staff on issues relating to quality control discrepancies and internal errors
- Complete assigned work to meet SLAs on all assigned accounts
- Respond to requests accurately and completely
- Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns
- Manage block space, where applicable

**Required Qualifications**:

- At least 2 years of SABRE required
- 2 years of travel agency experience required
- Knowledge of incentive/meeting program elements; experience with group bookings, blocked space, Phase IV and exchanges
- Working knowledge of domestic and international air travel destinations
- Strong geography skills
- Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers
- Proficiency in Microsoft Office software (Word, Excel, Outlook)
- Proven ability to handle multiple priorities simultaneously
- Ability to work independently, exercising discretion and judgment
- Demonstrated excellent professional customer service and problem resolution skills
- Strong problem solving and/or critical thinking skills
- Effective organizational and time management skills, with a strong ability to manage multiple complex projects and shifting timetables
- Excellent oral and written communications skills
- Strong listening and evaluating skills
- Strong attention to detail with the ability to anticipate unstated client/traveller needs
- Ability to work well under pressure and adapt to ever-changing scenarios

**Preferred Qualifications**:

- Working knowledge of database systems a plus
- 2 years of group agent experience

  • Refrigeration and Air Conditioning Technician

    5 days ago

    Sydney Harbour, Australia Summit marine refrigeration (NSW) Pty Ltd Full time

    Summit Marine Refrigeration is a specialist **marine refrigeration and air conditioning** business servicing **Sydney Harbour, Pittwater, and the east coast of Australia**. Established in 1987, we provide **sales, service, and repairs** for all marine refrigeration and air conditioning products. We are service dealer agents for **Dometic Marine Climate...

  • Trade Marketing Executive

    5 days ago

    Sydney, New South Wales, Australia Air New Zealand Full time $80,000 - $120,000 per year

    Job DescriptionKia oraThis is your opportunity to join an innovative team at Air New Zealand, shaping how we engage and inspire our valued trade partners across Australia. As our Trade Marketing Executive, based in Sydney, you'll directly influence our success by driving impactful B2B campaigns that grow our business and delight our customers.With a strong...

  • Junior Operations Agent

    17 hours ago

    Sydney, New South Wales, Australia Priority Worldwide Full time

    Priority Worldwide is a global logistics leader committed to delivering high-quality, customer-driven freight forwarding services. Our Sydney team is growing, and we're looking for a motivated Junior Operations Agent to join us If you have 1+ year of experience in air and ocean freight and a passion for logistics, we want to hear from youWho we arePriority...

  • Guest Services Agent

    7 days ago

    Sydney, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Sydney **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so...

  • Junior Operations Agent

    2 weeks ago

    Sydney, AUS, Australia Priority Worldwide Services Full time $55,000 - $70,000 per year

    Priority Worldwide is a global logistics leader committed to delivering high-quality, customer-driven freight forwarding services. Our Sydney team is growing, and we're looking for a motivated Junior Operations Agent to join us If you have 1+ year of experience in air and ocean freight and a passion for logistics, we want to hear from youWho we arePriority...

  • Junior Operations Agent

    1 week ago

    Sydney, AUS, Australia Priority Worldwide Services Full time $55,000 - $70,000 per year

    Priority Worldwide is a global logistics leader committed to delivering high-quality, customer-driven freight forwarding services. Our Sydney team is growing, and we're looking for a motivated Junior Operations Agent to join us If you have 1+ year of experience in air and ocean freight and a passion for logistics, we want to hear from youWho we arePriority...

  • Trade Marketing Executive

    5 days ago

    Macquarie Place, Sydney, Australia Air New Zealand Full time $60,000 - $100,000 per year

    Job Description Kia ora This is your opportunity to join an innovative team at Air New Zealand, shaping how we engage and inspire our valued trade partners across Australia. As our Trade Marketing Executive, based in Sydney, you'll directly influence our success by driving impactful B2B campaigns that grow our business and delight our customers. With a...

  • Agent Local Operations

    5 days ago

    Sydney, Australia Qantas Airways Limited Full time

    Challenge yourself to see the possibilities - Together we’ll come together as one team to build a high-performance culture - Permanent Full-time opportunity, Sydney based - 7-day rotational shift roster When international air cargo touches down in Australia, we’re there to get it the rest of the way to its destination. Our interstate trucking services...

  • HVAC Service Technician – Sydney

    5 days ago

    Sydney, New South Wales, Australia Commercial Air Conditioning Pty Ltd Full time

    About the RoleAn exciting opportunity exists to join a growing team. We are currently looking for a Service Technician that is looking to further their skills and be part of a long established business. Your role will include all aspects of service, repairs, upgrades and routine maintenance of commercial / industrial air conditioning systems in Sydney and...

  • Assistant Manager, Industry Affairs

    1 week ago

    Sydney, Australia International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: Permanent About the team you are joining Reporting to the Area Manager, South West Pacific, the incumbent will support IATA’s activities in the South West Pacific, including aiding the delivery of IATA’s agenda and the country’s set objectives. What your day would be like - Support the delivery of...