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Guest Service Agent

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Gold Coast, Australia Village Roadshow Limited Full time

**Guest Service Agent**
**Casual $33.38/hr Mon-Fri, $40.05/hr Sat, $46.73/hr Sun (HIGA Adult Rate)**
**Sea World Resort, Main Beach Gold Coast**

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.
Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun

At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

**Unbeatable Perks**:

- Unlimited Free Access to our amazing theme parks—it’s all yours
- Bring Your Loved Ones along with complimentary passes for family and friends.
- Enjoy Discounts on delicious food, retail gems, and unforgettable animal encounters.
- Exclusive Employee App with deals from over 65 top retailers.
- Team Celebrations: Unique team member events and awards just for you
- Exciting Prizes and Recognition: Reward incentives for going above and beyond.
- On-site Wellbeing Team and 24/7 EAP support for health and happiness.
- Growth Opportunities: In-house training and development to help you level up in your career.

**The Role**:
Become the face of our resort As a Front Office Superstar, you’ll make every guest feel like a VIP from check-in to check-out. From handling reservations to resolving queries, no two days are the same, and each one is filled with energy and excitement.

**What Your Day Looks Like**:

- Warm Welcomes: Meet, greet, and leave lasting impressions with our guests.
- Effortless Check-Ins and Check-Outs: A friendly approach that makes guests feel right at home.
- Going the Extra Mile: Helping guests with luggage, providing information, and making sure every question is answered.
- Stay Organized: Prepare daily reports and manage arrivals so things run smoothly.
- Financial Savvy: Manage cash handling and reconcile accounts with precision.

**Bring Your Skills**:

- People-Centered: You’re a natural at connecting with people and creating memorable experiences.
- Calm Under Pressure: Thrive in a fast-paced environment where teamwork is essential.
- Passion for Service: Driven by excellence and a genuine desire to make guests smile.
- Flexible Schedule: Ready to work weekends and evenings as needed.
- Bonus Points: Familiarity with Opera Property Management System is a plus

If you’re ready for an exciting, rewarding role in a one-of-a-kind environment, come join us and bring the magic to every guest

Are you ready to join an incredible team at Australia’s one and only Theme Park Resort? This isn’t just any job—it’s a chance to be part of unforgettable experiences every day With world-class perks, exciting challenges, and endless opportunities to grow, working with us means being at the heart of something spectacular.