Front Office Supervisor

4 days ago

Bowral, Australia Park Proxi Gibraltar Bowral Full time

Are you looking for a great opportunity with a global hospitality group, which offers an opportunity like no other? - Work for a global brand based here in Sydney - A strategic goal to deliver 250 new hotels across 10 international brands in the medium to long term - The expansion of the company will take place across the regions of Asia Pacific, Southeast Asia, China, Japan, the Middle East, Europe, and the United States - Hybrid and flexible working arrangements - work from home 2 days a week - Hip Hip HoorayPaid Birthday Leave - A supportive and collaborative environment - Exclusive staff discounts to retail food, entertainment and technology shops - A diverse and inclusive workplace If the answer is "yes" and you have relevant front office management skills, then we would love to hear from you. An exciting opportunity is now available for a professional and motivated Front Office Supervisor to join our team. Situated in the beautiful Southern Highlands, **Park Proxi Gibraltar Bowral** features 77 luxury accommodation suites, Harvey’s Bar and Dining Room, 7 meeting rooms including the largest event space in the Southern Highlands, an 18-hole golf course, and heated indoor pool and gym. Key Responsibilities: - Supervise the front desk staff and ensure that they provide excellent customer service. - Manage the daily operations of the front desk, including check-ins, check-outs, and reservations. - Ensure that all guest complaints are resolved in a timely and satisfactory manner. - Train new front desk staff and ensure that they are knowledgeable about the hotel's policies and procedures. - Maintain accurate records of room inventory and availability. - Prepare daily reports and communicate with other departments to ensure that guests' needs are met. Qualifications: - Proven experience in a similar role. - Excellent communication and interpersonal skills. - Strong leadership and supervisory skills. - Ability to work in a fast-paced environment. - Proficiency in Microsoft Office Suite. - Knowledge of hotel reservations software: RMS and iVvy. **Job Types**: Full-time, Permanent Pay: $70,000.00 per year Application Question(s): - Please detail your minimum salary expectations (including super) - What is the notice period for your current employment? - What relevant skills and experience would you bring to this role? Work Authorisation: - Australia (required) Work Location: In person

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