Inbound Customer Service Consultant

5 days ago

Richmond, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

Australians are online shopping like never before, so as our **Inbound Customer Service Consultant**, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world.

**Role Details**
- ** Role**: Fixed-term full time (12 months)
- ** Pay**: $59,257 per annum plus 12% superannuation (trainee level rate). Your salary will increase up to $65,387 per annum plus 12% superannuation (base level rate) after 3 months aggregate employment in any 12 month period
- ** Work**schedule**: Enjoy a rotating roster from Monday to Friday, spanning 8am to 8pm, with full time hours. Rosters are provided 1 month in advance
- ** Training**: Benefit from extensive training - 4 weeks initially Monday to Friday 9am - 5pm, followed by 2-4 weeks of on-the-job training across your rostered hours
- ** Hybrid**: Once proficient, you'll transition to working from home 4 days a week, with 1 day spent in the office for team meetings
- ** Location**: Our brand-new office in Melbourne is conveniently situated on Swan Street, Richmond, with easy access to multiple public transport options

**You’ll be**
- Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels.
- Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers.
- Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments.

**About you**
- You’re friendly, enthusiastic and reliable, and love working in a team environment.
- You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.

**You’ll also be**
- Pretty unflappable, allowing you to calmly resolve customer queries quickly and accurately.
- A true professional - someone who is punctual, reliable and a support for fellow team members.
- Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks.

**How we’ll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Customer Experience Consultant

    1 week ago

    Richmond, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Richmond location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...

  • Inbound Supporter Relationships Specialist

    2 weeks ago

    Richmond, Australia CBM Australia Full time

    Full-Time remote role with once-a-month training in our Richmond office. - Confidential and free access to out Employee Assistance Program for team members and their family. - Salary packaging benefits **About us**: At CBM Australia is a Christian organisation empowering compassionate Australians to end the cycle of poverty and disability. Through our...

  • Inbound Supporter Relationships Specialist

    23 hours ago

    Richmond, Australia CBM Australia Full time

    Full-Time remote role with once-a-month training in our Richmond office. - 8 weeks paid parental leave. - Salary packaging up to $15,900 + meals and entertainment card up to $2,650. About us At CBM Australia, our mission is to end the cycle of poverty and disability. Through our programs, technical advice, and advocacy, we help millions of people transform...

  • Customer Service Agent

    1 week ago

    Richmond, Australia The Hassett Group Full time

    4 Days in Office 1 Day Home - South Eastern Suburbs Location - $60,000 - $65,0000 plus Superannuation Client Description: Our client is a leading information management company dedicated to providing innovative solutions for data storage, document management, and secure information destruction. With a nationwide presence and a commitment to excellence, our...

  • Sales Consultant – Transportable Buildings

    20 hours ago

    Richmond, Australia Cornick Pty Ltd Full time $35,000 - $130,878 per year

    Home Technology Club | Mulgrave, NSWHours: Monday–Friday 8:30am–5:00pm and Saturday 9:00am–2:00pm (overtime/penalty rates apply for Saturday)About usHome Technology Club designs and supplies affordable transportable homes, site offices and amenity blocks. Our busy display at Mulgrave attracts a steady flow of qualified enquiries from people who have...

  • Customer Service Representative

    2 weeks ago

    Richmond, Australia InComm Payments Full time

    Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes...

  • Customer Support Consultant

    4 days ago

    Richmond, Australia REA Group Full time

    Join a collaborative team and deliver great customer experiences! - Solve different problems every day and enjoy great learning opportunities! - Permanent full time role based in Richmond We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to...

  • Sales Consultant

    1 week ago

    Richmond, Australia E1 Full time

    **Who we are** E1, (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR’s Best Places to Work in 2025, we’re the market leader in Australia and New Zealand — and now we’re growing our 120-person team into the UK. Our scaleup vibe keeps things...

  • Customer Service Rep Iii

    2 weeks ago

    Richmond, Australia InComm Payments Full time

    Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes...

  • Telstra Retail: Part Time Customer Service

    5 days ago

    Richmond, Australia Telstra Business Technology Centre Perth South Full time

    **Employment Type**:Permanent **Closing Date**:6 Oct 2025 11:59pm **Job Title**:Telstra Retail: Part Time Customer Service & Sales Consultant RICHMOND **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...