Customer Support Coordinator

1 week ago

Melbourne, Australia Metricon Full time

**Love Where You Work**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Work within the busy KDRB Customer Support team doing this role supporting our customers through the pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site.

Work 3 days from head office in Mt Waverley and 2 days from home.

Reporting to the Operations Manager, your responsibilities will include:

- Effectively manage high end KDRB customer expectations and ensuring they are aware on the status of their home during the pre-construction process
- Deliver exceptional customer service, build and maintain customer relationships
- Continuously providing updates to clients
- Maintain a high degree of accuracy recording customer project details
- Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
- Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
- Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
- Assist with all Customer Support related tasks.

Metricon will offer you:

- Hybrid work arrangements working from home and in the office each week
- Be supported by a Management Team that has a Culture Where You Matter
- Free Onsite Parking at our Mount Waverley Head Office - Just off the Monash Freeway at Blackburn Road
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Metricon Homes - Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Extensive experience within a Customer Service & Administrative capacity
- Be told you Deliver the Best Customer Experience
- Experience in the building industry or having built your own home
- Experience working in a time critical working environment
- Ability to establish strong networks with internal and external stakeholders
- Highly developed interpersonal communication skills
- Intermediate skill level using Microsoft Office, experience in using a database systems is an added advantage; and
- A GREAT ATTITUDE.

**This role requires a national police check to be undertaken on the successful applicant.

  • Support Coordinator

    1 week ago

    Melbourne, Australia Sunflower Support Services Full time

    Sunflower Support Services is looking for an experienced Support Coordinator. Sunflower Support Services is an organization, providing mental health support to people with mental health and disabilities who need support with their daily activities. You get to choose the hours and days you wish to work and you decide on the caseload you are happy with. You...

  • Support Coordinator

    6 days ago

    Melbourne, Victoria, Australia Gateways Support Services Full time

    Support CoordinatorVolunteer / Charity / CommunitySupport ServicesVIC OtherPermanent / Full Time20/10/2025Great opportunity to grow your career with ongoing learning and developmentInclusive culture that values contributionEnjoy salary packaging, on-site parking & staff caféAbout Gateways:At Gateways Support Services we walk alongside children, young people...

  • Specialist Support Coordinator

    6 days ago

    Melbourne, Victoria, Australia Voyage Support Pty Ltd Full time $90,000 - $120,000 per year

    Specialist Support Coordinator - NDIS$133 per billable hour - Level 3 Specialist Support Coordination$70 per billable hour - Level 2 Support CoordinationAbout UsOur specialised support is inclusive and empowering. We are committed to the people we serve, responding to their unique and complex needs. We focus on a deep, lasting impact for those who need it...

  • Coordinator Customer Support

    17 hours ago

    Melbourne, Australia Textron Aviation Full time

    **Coordinator Customer Support - Melbourne** Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities...

  • Customer Care Support Coordinator

    11 hours ago

    Melbourne, Victoria, Australia NetYourJob Full time $60,000 - $90,000 per year

    Please Quote Reference Number 14118- Be the first point of contact for our valued customers- Ongoing development and supportive work environment- Be part of our rapidly growing team at KremaWhy Krema?A family-owned organisation operating across Australia, we supply and service high quality espresso machines to the corporate sector. Our passionate team works...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Metricon Full time $60,000 - $80,000 per year

    Love Where You Work Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. Based in our vibrant Geelong, you'll work within the busy Pre-Site Operational Customer Support team, supporting your...

  • Customer Support Coordinator

    3 days ago

    Melbourne, Australia Tennis Australia Full time

    At Tennis Australia, we’re creating a more playful world through tennis - for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve...

  • Customer Support Coordinator

    16 hours ago

    Melbourne, Australia Hub Australia Full time

    Work in a tight knit, fun and collaborative team - Enjoy providing premium customer service **Customer Support Coordinator | National** **Reports to**: General Manager Business Services **Start date**: To be discussed **Location**: Collins Street, Melbourne **Employment type**: Permanent full-time. **Ordinary hours of work**: Full-time. 09:00 to 17:00...

  • Customer Support Coordinator

    7 days ago

    Melbourne, Australia Metricon Full time

    **Love Where You Work!** **We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.** Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living...

  • Customer Service/Sales Liaison

    2 weeks ago

    Port Melbourne, Victoria, Australia Randstad - Business Support Full time $85,000 per year

    About the Role:Join a leading Australian Food Ingredients company with a significant global export footprint Our client is seeking a highly organised and proactive Export Sales Liaison Officer to be the crucial link between their international customers and their export operations.This is a vital, end-to-end role focused on managing the international...