Casualty Claims Specialist

Join a leading national provider of insurance support services
- Comprehensive induction and ongoing support
- Work from home flexibility available

From a family-started company to an ever-growing national business of 25 years, we’re committed to being the most respected national insurance support service business in Australia. We are all about building a high-performing team and we embrace collaboration and new ways of thinking. We know that fantastic talent is the only way to shape our future success. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

**Casualty/Liability Claims**. Exposure to Financial Lines will also be preferred..

Our team supports casualty, financial and property claims. The role involves claim file management with a primary focus on
**Casualty Claims.** Exposure to other classes of products may be possible. You will be expected to deliver high quality work, effectively and efficiently liaising with our clients to ensure top-class level of claims management is provided. You will have accountability for indemnity decisions within delegated authority limits. The role requires excellent organisational and communication skills and an eager attitude to learning.

A comprehensive induction will be provided, with ongoing training and support to enable you to succeed in the role. We pride ourselves on our outstanding supportive and collaborative culture. We value our staff and support them to develop in their careers and will offer you regular opportunities to diversify in your learning and professional development.

**This is a full-time role. Hybrid work from home options are available.**

Day to day you will be providing a high-quality service involving:

- Claims file and portfolio management;
- Working with underwriters on matters of policy interpretation and making coverage decisions;
- Investigating, assessing and reserving of claims;
- Compliance with General Insurance Code of Practice (GICOP) and insurer service standards;
- Negotiating the resolution of claims;
- Adopting a customer centric approach to all of our clients, insureds and brokers.

**About you**:
This role would suit those with the following experience and attributes:

- Minimum of 3-5 years’ experience in end-to-end insurance claims management across various lines of business. Casualty/liability experience essential. Financial Lines experience preferred;
- Demonstrated experience in effective internal and external stakeholder management;
- Demonstrated insurance claims knowledge;
- Negotiation skills and ability to handle objections;
- Effective time management skills;
- Excellent communication and rapport building skills both written and verbal;
- Strong attention to detail, critical thinking & problem solving;
- Honesty, integrity, a good team attitude & positive approach;
- Genuine commitment to continuous improvement.

**From us you can expect**:
A genuine and friendly working culture where our people are valued
- Excellent remuneration & benefits;
- Access to our external Employee Assistance Programme;
- The latest tools - Surface Pro & iPhone;
- Our commitment to your work-life balance, with flexible working including work from home options;
- Conveniently located offices;
- Genuine & friendly working culture with regular social events;
- Ongoing opportunities for career progression and diversification.

If you are looking to join a focused and driven team, as part of a family-owned and led company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you
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