Customer Fulfilment Manager

Who are we?
Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history, and an unwavering commitment to make a positive health impact.
What sets us apart?
We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable nutritious products, promoting health, and caring for our communities. The heart of our workplace are our people, and their passion is the driving force behind our success. Anchored by our shared values, we work together to achieve our purpose of changing lives every day through whole person health. At Sanitarium you’ll find a genuine connection between our team and the impact they make in our workplace and in our communities.
**The role**:
We are currently seeking an experienced Manager with strong leadership qualities and the ability to empower and motivate our team as well as supporting on customer collaboration initiatives. The purpose of the Customer Fulfilment Manager is to lead and manage the Customer Fulfilment team, ensuring the accurate and timely processing of customer orders across both domestic and export markets. This role requires a strong focus on operational excellence, team development, and continuous improvement to support Sanitarium’s organisational objectives and deliver exceptional service to our customers. This position reports to the Customer Supply Chain Manager and works closely with internal departments such as Sales, Demand Planning, and DC operations, as well as external transport providers and export freight forwarders.
**The responsibilities of the role include**:

- Lead, mentor and drive the team to reach their own development goals whilst achieving Sanitarium’s organisational objectives
- Development & implementation of the Customer Fulfilment strategy & culture plans, referencing both the logistics and the Sanitarium strategy
- Support in the implementation of the overall Sanitarium Logistics strategy
- Build and maintain exceptional relationships with key internal cross-functional teams
- Develop and support customer collaboration processes with internal and external parties
- Analyse supply chain data and provide improvement recommendations
- Manage the customer credit & claims process
- Support transport/freight forwarder contract negotiations and adherence to KPI’s.
- Drive continuous process improvement to achieve: Reduced supply chain costs, order and invoice accuracy, and improvements in customer service levels

**About you**:
You will have demonstrated leadership experience within Supply chain, FMCG or manufacturing industry and bring with you a passion for leading, developing, and empowering teams.
- Strong experience with direct people leadership
- 5+ years’ experience in a supply chain management role
- Previous experience in dealing with exported goods & international shipping
- Ability to multi-task, prioritise, and manage time effectively
- Ability to maintain a high degree of accuracy
- Previous SAP experience (desirable)

What do we offer?
A role at Sanitarium means more than simply taking a job; it’s an invitation to a supportive workplace where our people can experience long and rewarding careers. As valued members of our purpose-driven team, you'll contribute to the expansion of our iconic, trusted household brands while pioneering innovation for our collective future. We offer exciting professional development opportunities, enticing benefits and a constructive workplace culture that fosters continuous learning and personal growth. Here, you're not just another employee; you're an integral part of our team and your contributions matter.
How to Apply?