Service Delivery Manager

1 day ago

Melbourne, Australia Star Aviation Full time

**Introduction**:
Jumpstart your aviation career with Star, Australia's most dedicated ground handling service Partnering with 19 different airlines across ten airport Australia-wide, we pride ourselves on being big enough to manage, yet small enough to care.

**Description**:
Reporting to the Airport Manager, with a dotted line to the Head of Service Delivery, the Service Delivery Manager is responsible for overseeing ground handling services for Star's airline partners.

**Responsibilites**:

- Act as a trusted partner and SME for Star Aviation clients in Melbourne airport
- Ensure all airline and ground handling service level agreements are met
- Identify opportunities to provide innovation to Star Aviation clients
- Play a lead role in the identification and implementation of new services
- Manage resources against contract and financial budgets
- Influence and drive the team to deliver a high performance culture
- Support the operations team in the overall management of GSE
- Manage performance issues and ensure compliance
- Identify training needs and coordinate training

Become a trusted partner of all Clients / Partners of Star Aviation.

**Skills and Experiences**:
Previous experience in Aviation client management - essential
Subject Matter expert in Ground Handling - all areas
A high degree of personal resilience, demonstrated through the ability to work through difficult issues, whilst remaining professional and keeping your eyes on operational change and performance improvement.
Prior experience in the management of teams.
Demonstrated achievements in managing, motivating and leading teams.
Strong problem-solving and decision-making skills.
Proven ability to work well as part of an innovative team as well as work independently as required.
Excellent organisational, time, task, planning, and priority management

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