Customer Service Representative

2 weeks ago

Hoppers Crossing, Australia All Green Nursery and Garden (Hoppers Crossing) Full time

**CORE RESPONSIBILITIES**
- Provide exceptional customer service to ensure our overall objectives are met.
- Maintain strong relationships with existing customers.
- Ability to take 50 - 120 calls per day.
- Engage with customers to gain and understanding of their requirements and then directing them to the relevant department within the business to provide further expertise (e.g. Bulk quotes, Plant quotes)
- Processing sales.
- Development of product knowledge to be able to provide advice on add-on products or alternatives and to be able to remain confident in responding to customer questions.
- To engage with customers in a professional way that promotes increasing revenue opportunities, sales effectiveness and builds positive brand awareness.
- Promote in house customer incentive programs,
- Meeting departmental KPIs
- Ensuring departmental non-negotiables are adhered to.
- Ensuring Business Non-Negotiables are adhered to.
- Participate in ongoing Customer Sales training.
- Liase with other departments in a professional manner to ensure customer needs are met.
- Reporting to Customer Sales Supervisor and Sales Team Leader.

**ABOUT YOU**
- Previous experience in sales
- Previous experience in a call center environment
- Ability to deliver excellent Customer Sales skills.
- Have high computer literacy skills.
- Have ability to multi-task.
- Have excellent communication skills (written and verbal).
- Have an ability to work in a fast-paced environment.
- Have excellent time management and organisation skills.
- Have high attention to detail skills.
- Have a passion for learning.
- Have a positive can-do attitude and work well within a team.
- Must be available to work weekends occasionally if required.

**Job Type**: Casual

Pay: $26.00 - $30.00 per hour

Expected hours: 10 - 38 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Inbound call centre: 1 year (required)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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