Contact Centre Specialist

2 weeks ago

South Yarra, Australia Great Southern Bank Full time

As our highly valued **Contact Centre Specialist** based in **South Yarra,**you will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience. This is a key role in the support we provide to our customers and great opportunity to learn about banking and build the foundation for a long-term career. Supporting our purpose of helping every Australian own their own home.

**You’ll make an impact by**:

- Supporting our purpose of helping every Australian own their own home.
- Provide a superior level of service as well as identify opportunities to enhance our customer experience through active promotion of our products and services based on the needs of customers.

**Do things differently with us**

**To succeed in this role, you will have**:

- Ideally you have a strong background in customer service, sales or retail within banking or a similar fast paced customer environment where you’ve been supporting customers with complex solutions or products
- You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards.
- You demonstrated the ability to quickly learn and navigate in-house systems and database.
- Ultimately you’re a team player with a motivated approach, you will be part of a friendly, positive environment with great coaching to help achieve success.

Applicants need to be able to work on a five day rotating roster from Monday to Sunday, between 8am to 7pm. To support you we offer a range of flexible working styles to best fit your life and personal commitments.

**Commencement date: 3rd of March 2025**

5 x Full-time positions

**Why Great Southern Bank?**

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Flexibility to work from home two days a week (after probation period)
- Commercial discounts on banking, electronics and eligible health insurance products
- Benefits that support you Want to invest in your development, extend your annual leave or invest for the future?

**Imagine working for a bank that truly helps people. You can.**
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day._

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