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Digital Service Representative Casual Pool

2 weeks ago

Newcastle, Australia NSW Government -Service NSW Full time

**Digital Service Representative**

**Service NSW, Grade 2/3**

**Newcastle & Lake Macquarie** Casual Relief Pool**

**Do you enjoy variety, are passionate about helping people, and seeking a casual role?**

Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool, Newcastle & Lake Macquarie Region. The casual relief pool supports our Service Centre teams, the front door of NSW Government, where we provide face to face services.

As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.

This recruitment will be used to fill current vacancies and to create a Talent Pool for opportunities that arise over the next 18 months.

***
- Hourly rate** **starting at $30.72 p/hr [plus casual loading/s in accordance with the Service NSW (Salaries and Conditions) Employees Award 2021]. This rate excludes any applicable superannuation payment.
- These casual appointments will be utilised to meet business needs across the following Service Centre locations within the **_‘_**_Newcastle & Lake Macquarie_**_’_**_: _Newcastle, Maitland, Nelson Bay, Cessnock, Raymond Terrace, Toronto, Wallsend and Warners Bay_
- Specified hours of work per week or applicable location(s), within the abovementioned region, will vary in response to meeting customer and business demands.
- You may be called on to perform work within the region from Monday - Friday 6:30 am -7:30pm and Saturday 7:30am - 3:30pm
- All successful applicants will be required to attend a 2 week block of training. This training will be held on Monday to Friday between 9:00am to 5:00pm (70 hours in total) and you will be paid for this time at the applicable casual rate and inclusive of any other applicable Award entitlements.

**To Apply**:
2. Attach your current resume and a covering letter outlining your suitability to the role.

**Further Information**

Service NSW delivers a range of services for customers, businesses, and our partner agencies. At Service NSW a positive customer experience is our highest priority. With services available across NSW including rural and remote areas, Service NSW serves all the people of NSW and we want to reflect that diversity in our people.

Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the _Government Sector Employment Act 2013_ (NSW).

**Service NSW** **is an agency which is part of the Customer Service Cluster.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

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We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
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