Community Recovery Grants Officer Rebuild Support

3 days ago

Brisbane, Australia Queensland Government Full time

**As a Community Recovery Grants Officer (Rebuild Support) you will:

- Contribute to improving the customer experience for SAG applicants by supporting the implementation of customer service best practices, helping ensure clear, compassionate, and efficient assistance.
- Facilitate clear communication between SAG applicants, local councils, builders, trades, suppliers, government agencies, and community organisations.
- Represent the department at interagency meetings and forums. Strengthen relationships with internal and external stakeholders, including government agencies, community organisations, and industry partners, to enhance service coordination and applicant support.
- Help track and review recipient experiences to identify patterns and support ongoing improvements in service delivery and community outcomes.
- Assist in identifying operational risks and contribute to the preparation of advice that helps balance business goals with policy and framework compliance.
- Prepare and present accurate reports, event specific work plans, business cases, briefings, and submissions to support informed decision-making and program enhancements.
- Maintain documentation to support the re-build processes in accordance with Disaster Recovery Funding Arrangements (DRFA) guidelines, Community Recovery and local government policies and procedures.
- Other relevant duties as directed and required.

Mandatory Requirements:
There are no mandatory requirements for this role however the following will be highly regarded:

- experience in a similar role and having an in depth understanding of Queensland's Disaster Management Arrangements and recovery principles.
- demonstrable experience in project and/or case management within a statutory framework.

How to apply:

- a statement not more than two pages, that summarises your skills, experience and achievements against the leadership competencies and duties/responsibilities of the position.

For enquiries, contact:

- Beth Dwine - 0491 248 289

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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