Grants Officer

6 days ago

South Brisbane, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

At Community Recovery, we are dedicated to providing critical support to Queenslanders impacted by disasters. Through the distribution of financial assistance, emotional support, and practical information, we help individuals and families on their path to recovery. Our inclusive and collaborative culture is built on strong values of integrity, compassion, and a shared commitment to making a real difference in the lives of those in need.

**AO4 Grant Processing Officer - Grants Administration**
**ASAP START NO INTERVIEW WITH CLIENT**
**SHORT TERM CONTRACT**
**Location**: Queensland, Australia
**Employment Type**: Temp Contract
**Division**: Community Recovery, Department of Local Government, Water and Volunteers
Start: ASAP
Duration: expected to run until 4th April 2025
Hourly rate: $58.02
Anticipated Hours: Mon to Sun - approx. 38 hours/week

**The Role**:
**Key Responsibilities**:

- **Maintain Data Integrity**: Safeguard applicant information by upholding confidentiality and accuracy.
- **Enquiry Resolution**: Respond to applicant inquiries with clear, concise, and compassionate communication.
- **Documentation**: Maintain a reliable and transparent audit trail by documenting interactions, decisions, and outcomes.

**Team Overview**:
You may be required to work across various teams, including:

- **Quality Control and Review**: Ensuring the integrity and accuracy of the grants processing operation.
- **Contact Centre**: Providing support to applicants via inbound and outbound calls.

**What We're Looking For**:
We welcome applicants from diverse backgrounds who demonstrate the following skills and attributes:

- **Strong Computer Skills**: Proficient in Microsoft Office (Excel, Word, OneNote) and adept at data entry and system navigation.
- **Quick Learning**: Ability to quickly adapt to new systems and procedures.
- **Detail-Oriented**: Accuracy is key to validating data and processing grants.
- **Analytical Ability**: Strong attention to detail to identify compliance and quality issues.
- **Problem-Solving Skills**: Ability to identify issues and recommend practical solutions.
- **Excellent Communication**: Clear, sensitive communication skills, especially when dealing with vulnerable applicants.
- **Adaptability**: Flexible in response to changing work priorities.

**Why Join Us?**

This role offers a unique opportunity to contribute to Queensland's recovery efforts by ensuring the smooth processing of grants that provide vital financial assistance. Your work will directly impact the lives of individuals and families facing challenging times. By joining our team, you will be part of a supportive and inclusive environment focused on making a meaningful difference to the Queensland community.

**How to Apply**:

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