Service Coordinator

Salary Packaging benefits of up to $15,900
- Permenant full time with great professional development opportunities
- Make a difference in the lives of people living with a disability

**The Company**:
Woodville Alliance is a medium-sized, community-based organisation with services and programs in disability, mental health, family and youth support, community development and early childhood education and care.

**Our Vision**: Social justice and fairness for all, and improved quality of life for people in Western Sydney.

**Our Mission**: We listen to our clients and the Western Sydney community to deliver community services that strengthen wellbeing, resilience and independence, and achieve impactful outcomes.

**Our Values**: Compassion. Connection. Diversity. Social Justice. Brave.

**Our Culture Statement**:We serve the community through respecting and valuing all people. We always put clients first, act with integrity, and keep our promises. We care about each other. We support each other. We’re a team of diverse, passionate, engaged and capable people, committed to being responsive and making an impact.

**The Role**

As a Service Coordinator, you will lead person-centered disability services, ensuring quality, compliance, and continuous improvement under NDIS standards. Reporting to the Disability Services Manager, you will oversee multiple sites, manage staff, and enhance service delivery. You will build strong relationships with clients, families, staff, and external stakeholders.

**Main Duties**

- Lead and manage a team of dedicated Support Workers. Including staff supervision, performance management and training.
- Monitor and evaluate service compliance with NDIS Practice Standards and implement continuous improvement measures.
- Develop, review, and manage staff rosters and process staff timesheets.
- Manage budgets relating to client funding, petty cash, and site-specific expenses.
- Establish and maintain positive relationships with internal and external stakeholders.
- Participate in the recruitment, selection and onboarding of Support Workers.
- Oversee and collaborate with the Disability Services Manager to ensure the effective management of incident reporting and its compliance with the NDIS Incident Management guidelines and standards
- Foster a culture of collaboration and engagement, encouraging shared ideas and strategies to enhance service quality.

**Selection Criteria**

- Diploma in Disability Services, Community Youth Services, or equivalent relevant work experience managing teams and navigating the NDIS system within the disability sector.
- Experience in assessing, developing, implementing and reviewing client plans, goals and supports.
- Critical thinking and problem-solving skills to be able to find unique and safe ways to support clients.
- Demonstrated advanced communication skills and high levels of empathy.