Support Coordinators

**Working time: 9am - 5pm ,**

**️ Mondays to Fridays or available on weekend days.**

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**Uconnex Community Services provides a broad range of services across individuals and families within the Victoria and we need you to grow with us. We strive to make a positive difference in people's lives by providing them with opportunities to maximise their potential.**

**We are committed to ensuring the participants, their families and carers are at the centralisation of decision making in matters related to their support needs and life choices. Our commitment includes supporting and empowering people from diverse backgrounds.**

**The main objectives of this role are to strengthen participant's ability to connect with, and maintain, supports outlined within their NDIS plan.**

**Activities include**:

- **
Exploring and linking to supports**
- ** Coordinating a range of supports (funded, mainstream and informal)**
- ** Monitoring participant's NDIS funding**
- ** Ensuring service delivery is of satisfactory quality**
- ** Ensuring participants are well equipped for program and funding reviews**

**Duties and Responsibilities**:
**1. Service Delivery**:

- ** Manage an allocated case load of customers, as determined by the Service Manager.**
- ** Participation in the Scheduling Coordination and Scheduling roster**
- ** Understand the different levels of Support Coordination with everyone you support.**
- ** Maintain currency of knowledge related to all external guidelines and processes.**
- ** Complete all organizational and program documentation, as required, in accordance with relevant timeframes.**
- ** Manage an allocated case load of customers**

**2. Primary Objective**:
**Work with customers and families to coordinate their supports in the following way**:

- ** Plan Implementation**
- ** Identify and investigate options; funded, mainstream and informal**
- **Support participants to understand funding flexibility and limitations**
- ** Refer participants to their preferred services**
- ** Obtain agreements established with chosen services**
- ** Progress and Monitoring**
- ** Work within the funding levels associated with each customer, by continually tracking and monitoring billable hours**
- ** Management and adjustment of supports due to participant's changing needs**
- ** Help to resolve points of conflict if problems arise**
- ** Strengthen and enhance the participant's abilities for greater independence to coordinate supports and participate in the community in the longer term**

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**3. Review & Reporting**:

- ** Provide written reports, as required, on outcomes, successes, and barriers to support participant funding reviews.**
- ** Gather and submit reports from relevant funded service providers to support the participant's funding review.**

**4. Essential**:

- ** Must have previous experience in support coordination / case management Previous experience of working in the disability or community sector**
- ** Current NSW Driver's License and Vehicle with registration that includes comprehensive car insurance.**
- ** A Working with Children Check**
- ** Satisfactory completion of the NDIS Worker Orientation Module**
- ** NDIS workers screening check.**

**5. Demonstrated experience in the following**:

- ** Support coordination and/or case management**
- ** NDIS processes and ability to support families to understand their NDIS plan and negotiate service agreements**
- ** Working in the disability sector implementing and monitoring individualised plans**
- ** Excellent written and verbal communication skills, including proficiency with current software**
- ** Client management systems, and competence in using the Microsoft Office suite of software**
- ** Work with several internal and external stakeholders**
- ** Attention to detail**
- ** Actively participate in a culture of collaborative teamwork and organisational engagement**
- ** Managing conflict that may arise within the role**
- ** Recognise, respond, and adapt to changing demands in the work environment that impact customers and colleagues Health and safety requirements of the role**

**For more information, contact us **:+61-405-912-362 ( HR-Team)