Duty Manager

2 weeks ago

Shoal Bay, Australia Zenith Hotels Full time

**Description**:
**About Us**:
Shoal Bay Country Club (SBCC) is part of a progressive group on the journey to become the world's most iconic hospitality group led by phenomenal people. We aim to achieve this by creating an environment for our people to thrive in and deliver exceptional experiences. Our workplace is fun, dynamic and supportive. You will be joining a positive and enriching team where you will be able to develop and grow your skills.
**About the Role**:
We are looking for a passionate Duty Manager with extensive experience in high-volume, late night trading venues featuring live music, entertainment as well as strong food, beverage and gaming operations. In this role, you’ll lead a highly engaged team of up to 200 employees, using your passion and leadership to support the team to deliver consistently exceptional customer experiences. You will oversee shift operations, including late-night shifts on weekends, and collaborate closely with the management team to ensure seamless services.
This is a truly iconic multi-faceted venue with a wide range of hospitality options to suit everyone, including:

- 2 outstanding restaurants, Atmos and Patio plus our recently renovated Café, Mermaids with unrivalled ocean views overlooking Shoal Bay.
- 500 pax Convention Centre that offers a premier wedding facility as well as three spacious conference rooms
- State of the art VIP Gaming room with 23 machines
- 3 large bars servicing our famous entertainment areas on the ground floor
- Intimate Cane Lounge area suitable for quiet dining or as an additional space for hire.
- High Volume off premises bottleshop which has seen growth year on year.

**About You**:
The nature of this role and venue requires exceptional leadership skills, extensive operational knowledge and experience including:

- At least 2 years experience with front of house activities including Food & Beverage service, Gaming/TAB/Keno and Functions & Events is essential.
- Good working knowledge of back of house operations including rosters, POS/Global systems, financial acumen and reporting.
- Availability for days, nights, and weekends
- RSA/RCG/ARCG certification (required)
- Strong ability to stay calm and manage situations discreetly and effectively under pressure
- Quick thinking, adaptability, and a problem-solving mindset
- Excellent organizational skills to ensure consistent service quality

Benefits and perks
- Highly competitive market salaries
- Working with a highly engagement team who live and breath core values every single day
- Opportunity to grow and develop in your career
- Staff discounts on meals

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