Operations Specialist

5 days ago

Brisbane, Australia Queensland Health Full time

Reporting to the Technical Delivery Manager, the Operations Specialist will provide high level technical skills in the analysis of ICT system issues and support activities for the formulation, design and provision of appropriate solutions and improvements. Previous experience in implementing Identity Management (IM) solutions or demonstrated skills in PowerShell, REST, NetIQ or API integrations will be highly desirable for this role.
- Directory Technology Concepts
- Micro Focus eDirectory, Active Directory
- Identity Access Management Experience, particularly Micro Focus Identity Manager
- Server Operating Systems
- Open Enterprise Server, including experience with clustering
- SuSE Linux Enterprise Server
- Virtualisation of these operating systems
- Service Management (SFIA Code: SYSP 4, TECH 4, HSIN 5)
- Linux scripting such as Bash, Perl
- PowerShell

Furthermore, the Operations Specialist will play a vital role in supporting rollout of the enterprise IM solution through providing effective change management, incident management, risk management and utilising best practices in systems support and service delivery, preferably with the ITIL framework. You will establish and maintain highly effective working relationships with other staff within the business to ensure the alignment and integration of operational services, processes and service levels across the organisation to ensure end to end service delivery for enterprise systems within Queensland Health.

Are you right for this role?
- Ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.
- Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise solutions in a large customer focus organisation
- Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of benefits, including:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and developmentThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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