Operational Specialist

Overview

About the Company: A rapidly growing Ag Tech organisation, providing cutting-edge, innovative animal monitoring solutions. By partnering with leading systems, its technology enables agricultural businesses to improve efficiency, sustainability, and productivity. This pioneering, dynamic company is rapidly expanding globally, with a strong and exciting growth trajectory.

About the Role: Ready to be the IT and integration expert driving success in a fast-growing Ag Tech organisation? The Operations and Integration Support Specialist offers the perfect blend of hands-on technical challenge and strategic growth potential. You will be the key point of contact for system administration and customer integration support, troubleshooting technical issues, and ensuring seamless software and IoT integrations. Based at our client's office in Brisbane, you will join a dynamic, fast-paced team where your strong IT system administration skills and proven technical expertise will be key to driving business goals, collaborating across teams, and delivering exceptional results. If you are passionate about operational excellence and want to make a meaningful impact in a growing organisation where your contributions directly influence success, please contact Isabel for more information.

Responsibilities

• To oversee the JIRA Service Desk and internal ticketing processes, to ensure queries are handled efficiently and resolved smoothly.
• To provide first-line support for software integrations, troubleshoot API/webhook issues, and assist with onboarding/offboarding and bulk data processes.
• To support internal business systems, including HubSpot, Atlassian, and other software tools.
• To collaborate across the wider business and with external development teams, software partners, and customers to ensure seamless integrations and data flow.
• To ensure compliance with industry standards, through proper documentation, process adherence, and knowledge base updates.
• To monitor system performance and AWS usage, identify operational efficiencies, implement alerts, and contribute to continuous improvement initiatives.

Qualifications

• A qualification in Information Technology, Computer Science, Engineering, or a related field.
• Relevant professional certifications such as AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, or CompTIA Security+.

Required Skills

• Strong technical writing skills with the ability to document processes clearly.
• Experience in managing systems and providing technical support.
• Proficient in JIRA service desk (or similar) and familiar with ITIL practices.
• A knowledge of APIs, webhooks, data integration, and IoT platforms.
• Experience with AWS services, cloud infrastructure, and networking fundamentals.
• An understanding of compliance, security testing, vulnerability management, and disaster recovery planning.
• Strong communication skills, able to convey technical details to a range of audiences.
• Process-oriented with a strong focus on attention to detail.
• Strong analytical thinking skills with the ability to solve problems effectively.
• Committed to driving continuous improvement in processes and systems.
• A team player, able to work collaboratively across a business to achieve goals.
• Excellent customer service and interpersonal skills.

Preferred Skills

• An interest in DevOps and automation, with basic skills in scripting, CI/CD concepts, managing infrastructure as code, using Docker and Kubernetes, and working with monitoring tools.
• Experience with Atlassian products, GitHub, SDLC practices, integration platforms, and data/BI tools.
• Experience in mobile device management solutions, network security, VPNs, and core security practices.

Pay range and compensation package

A competitive salary and package commensurate with the successful candidate's level of experience.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Role details

Sector: Ag Tech/ Livestock - Beef

Role: Operations and Integration Support Specialist

Location: Brisbane

Job Ref: CR 2381

Contact: Isabel Meyer

isabel@culturaconnect.com

#J-18808-Ljbffr

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