
Service Support Team Member
1 week ago
Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Flexible hybrid role
About the role
The Service Support team assist our offices nationally 7 days a week, answering all overflow calls during business hours and all calls after hours. The team are available to our clients from 6am until 10pm, 7 days a week. A full time position is available with a rotating/flexible roster. There are 3 shifts each day; 6am - 2pm, 10am - 6am and 2pm - 10pm.
**Your main duties will include**:
Providing support to support workers on shift to ensure client needs are met
Responding to urgent client and staff requests
Handling last-minute shift changes and emergency staffing situations
Documenting all communications and decisions for handover to correct staff
Ensuring incident reports are properly filed and escalated when necessary
About you
Must live within 20 minutes of Mulgrave
Excellent written and verbal communication skills
Customer service, rostering or contact centre experience required
Ability to work at least 3 early morning shifts a week
Experience in home care, NDIS or MyAgedCare an advantage
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
Hybrid role with ability to work remotely
**Please note the following**:
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