
Service Support Team Member
1 week ago
Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Casual position available
About the role
Calvary Home Care provides a range of services to clients 24 hours a day, 7 days a week. Each client and support worker has access to an after-hours service in the event they have a query regarding their service schedule or in the event of a problem and or an emergency. The role of the service support team is to ensure support is available for clients and support workers.
Service support operates between the hours of 6am till 10pm Australian Eastern Standard Time, 7 days a week, including the weekends and public holidays, flexibility is a must.
This role is a hybrid role with flexibility to work from home some days, after a training period. All training to be conducted at our Mulgrave Service Centre.
**Your main duties will include**:
maintaining incoming requests in a friendly and professional manner.
actively rostering our support workers in the after-hours.
attending to admin-related tasks.
About you
Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
Have previous experience in scheduling and a call centre environment (desirable).
Be experienced in the aged care or health sector (desirable).
Have strong communication, problem solving, time management and conflict resolution skills.
Ability to follow policy and procedures.
Flexible to work at different days and times as required.
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Training, development pathways and career opportunities
Flexible hours that make sense for you
**Please note the following**:
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