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Team Leader Administration Community Amenity

2 weeks ago

Dandenong, Australia City of Greater Dandenong Full time

**Work type**
- Permanent Full Time**Location**
- Dandenong**Department**
- Community Strengthening**Team Leader Administration Community Amenity**

**Salary: 97,411-106,181 (includes super)**

**Permanent Full Time**

**About Us**

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

**About the Role**

We are seeking a highly motivated Team Leader to oversee and guide our Administration team and provide support to the Manager.
As the Team Leader of Administration, you will oversee a dynamic team responsible for delivering high-quality administrative support and ensuring compliance with community regulations. Your leadership and expertise will be pivotal in maintaining efficient processes, enhancing team performance, and contributing to the overall success of the Community Compliance Department.

If you’re proactive, organised, fast paced, and experienced leader ready to make a difference, we want to hear from you.

**Key Responsibilities**:

- Lead and manage the Administration team, providing guidance, support, and performance management to ensure high levels of efficiency and effectiveness.
- Develop and implement administrative procedures and systems that streamline operations and improve service delivery.
- Coordinate and oversee the preparation and management of reports, documentation, and correspondence related to community compliance matters.
- Collaborate with other departments and stakeholders to address compliance issues and ensure alignment with council policies and regulatory requirements.
- Monitor and analyse team performance metrics to identify areas for improvement and implement strategies for continuous improvement.
- Handle complex administrative tasks and resolve any issues or concerns raised by team members or external stakeholders.

This Team Leader position within a leading Local Government Council provides the opportunity to drive positive culture change and really make a positive impact for both the organisation and our community.

**About You**
- Extensive experience in Local Government administration or customer service.
- Proven methods for creating a cohesive and positive team environment
- Strong and clear customer service skills with the ability to effectively assess customer needs and resolve disputes
- Management skills to achieve objectives despite conflicting pressures
- Tertiary qualifications in business management or other related discipline and / or extensive practical experience in a related field.
- The ability to lead the team and provide mentoring, coaching and development. Manage staff rosters and allocate work to achieve Key Performance Indicators of the team.
- The ability to manage a high workload, organise and obtain compliance with the relevant legislation and at a very fast pace.
- A fun and energetic personality and leadership style that builds trust and encourages your team to follow.

**Why Join Us?**

City of Greater Dandenong is undergoing a dynamic transformation which includes embracing cutting-edge technology and innovation solutions to enhance community services. Working with us means being part of a forward - thinking team where you will use your skills to directly impact the lives of residents.
- Working within a culture that promotes a healthy work-life balance and flexible working arrangements, wellbeing programs, Employee Assistance Program (EAP), Salary sacrificing and Monthly RDO’s
- Enjoy a supportive and inclusive work environment with opportunities for professional growth and development.
- A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement.

**Benefits of working with us**

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportuni