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Head of Operations

2 weeks ago

Melbourne, Australia SMAART Recruitment Full time

**SMAART Recruitment** has once again partnered with one the world's largest and fastest growing BPOs. Due to new logos and growth in the APAC region, they are now looking for a Head of Operations to take their team to new heights in Australia.

This client facing role is a hands-on position that will see you manage their growing Contact Centre, which is projected to hit 600 employees within the next 12 months.

Due to this expansion they are looking for a Head of Operations that has had experience rapidly scaling Contact Centres, managed teams, created strategy, is comfortable with forecasting and loves being client facing.

**What we are looking for**:

- Extensive Contact Centre Management and Leadership experience preferably in a BPO environment
- Have overseen centres of 600+ agents
- Exceptional communication and presentation skills
- Strong attention to detail and great foresight for planning activities
- Great financial management experience, especially when developing budgets, reporting and forecasting
- Exposure to all things Business Management, HR, Project Management
- Experience in transformation would be highly advantageous

**About the position**:

- Monday to Friday, business hours
- Flexible working conditions
- Modern Melbourne CBD office
- Be involved with 3 different clients in 3 different industries
- Your chance to make the role your own and carve your own path inside the business
- Interstate and international travel
- Diverse position where you can really make a difference

If you are looking for the next challenge in your career, have exposure to all things contact centre and want to grow with a market leader, this could be the position

With an ASAP start date, interviews are happening now. To be considered please send through a resume and cover letter via the "Apply".

For a confidential discussion please contact Will McPhee at SMAART Recruitment on 03 8637 4411.