Complaints Officers

3 days ago

Greater Adelaide SA, Australia HAYS Full time

This Government Department is looking for multiple complaints management officers to join their team.

**Your new company**

This Government Department are responsible for providing disability-based services to the community and are looking for multiple Complaints Handling Officers for their CBD Office.

**Your new role**

The Complaints Handling Officer will provide assistance to the public in the receipt and management of complaints and concerns. This will include assessing complaints, escalation of complex cases, contributing to complaint handling activities, preparing documentation along with providing exceptional customer service to internal and external stakeholders.

**What you'll need to succeed**
- Proven experience working in a complaints handling role
- Exceptional Customer Service skills across multiple communication channels
- The ability to communicate with empathy and deescalate callers.
- Attention to detail
- Resilience and adaptability
- The ability to work with mínimal supervision in a team-based role

**What you'll get in return**

A 12-month engagement within the Federal Government, a competitive hourly rate of $43 + Super, along with the ability to utilise your skills to assist vulnerable people.

Temporary and Contact workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of Superannuation fund
- Online timesheet submission and approval
- No hidden fess or costs for our services
- Free online learning platform to enhance your skills
- Regular contact with local Adelaide consultants throughout the duration of your assignment.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2858187

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