Product Support

2 days ago

Castle Hill, Australia OnSolution Full time

**Are you competent with computers and like helping people?**

It is mainly a support role which means that you must have a great customer focus, plenty of patience, and be a very clear communicator.

**We monitor the temperature of vaccine and hospitality fridges. We believe in both an exceptional product and exceptional customer service. We are now after an exceptional person to help onboard customers and assist with support questions.**

THIS ROLE IS RESPONSIBLE FOR
- Working alongside each team with the goal to improve and grow the business.

**ABOUT US**

**ABOUT YOU** (skills and capabilities)

Customer Support can be challenging, especially when a customer is distressed and in a rush. This role is for someone who has a confident and **clear communication**style, who is **patient**, **calm** and an **active listener**.

You must be able to adapt to the need of each customer who calls, resolve their questions and be able to multitask and prioritise.

You **must be customer focused** and willing to go above & beyond for an exceptional customer experience (not just service).

You **need to have a sense of humour** (we believe a good laugh and a smile can change someone’s day) and be open to instruction / discussion / feedback.

**Computer savvy and tech savvy** ~ you must know your way around computers and have technical skills and an ability to learn about a technical product and provide support for it over the phone.

**Sales support skills**:

- my definition of sales is very specific - find out what the customer actually needs and ensure they get it. This is not about convincing strangers to buy our product. It is about ensuring the customer gets the right product for their needs, even if that means buying elsewhere.

You must be a **NON-SMOKER**, and that includes vaping.

We are located in **Castle Hill NSW 2154 (AUSTRALIA).** We support our locals, so we ideally want a local person. This is **NOT A REMOTE ROLE**.

**FROM HERE**

**Summary**

Permanent (Monday to Friday 9am - 5pm)

**Salary**: $50,000.00 - $80,000.00 per year (depending on experience)

We are looking for the right person & are flexible with start date.

Pay: $55,000.00 - $80,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Performance bonus

Application Question(s):

- In two sentences maximum, why you?

What is the password to get through the "do they read simple instructions" test?

Work Authorisation:

- Australia (required)

Work Location: In person

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