IT Support Analyst

5 days ago

Melbourne, Australia Sharp & Carter Full time

Permanent Full Time Role
- Office based out of the south-east
- Excellent Opportunity for Growth & Development

**About The Company**:
My client have been market leaders in custom design and building of new homes across Melbourne for over ten years.

**About the Role**:
Level 1 helpdesk role, currently looking to provide support for O365, MS apps, account management and working off their Zendesk ticketing system.

This role is a great opportunity to learn and upskill yourself, you will be directly mentored in a close knit team to be groomed for success in the field.

The biggest things that we are looking for is excellent communication skills and a year of experience in a similar role.

**Tasks & responsibilities**:

- Coordinate, administer, solve and escalate IT support requests
- Provide voice and video IT support to staff (in-person and remote).
- Develop and maintain IT end user work instructions, self-help guides and technical documents for staff.
- Deliver IT training to staff.
- Configure, deploy and maintain endpoint hardware. (Desktop, Laptop, Peripherals, AV equipment, iPhone and iPad.)
- Maintain IT system asset inventory (including lifecycle management).
- End user account management (onboarding/offboarding/changes).
- Ability to work in a fast-paced environment, without compromising quality.

**Qualifications & experience**:

- Relevant tertiary qualification (full or part completed).
- 1+ years business experience, supporting end-user and endpoint hardware (Fixed and mobile devices including Apple iPhone/iPad).
- Demonstrable experience with Office365 online services, (Azure Active Directory, Teams calling, Exchange Online).
- Basic computer LAN/WAN knowledge (DNS/DHCP, Wireless)
- Microsoft Windows Desktop OS, Microsoft Server OS, Remote Desktop Services.
- Experience with Microsoft Active Directory and group policy.
- Experience with Microsoft Intune and Defender will be advantageous.

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