Field Service Technician

_Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services._

**We're making every move count**:

- Executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premises
- Knows the customers’ Installed base
- Responsible for: safety, service execution on quality and on time, professional
- interaction with customers, service report, work time report, sales leads
- Accountable for: Customer satisfaction, quality workmanship and first time fixes
- As per work agreement: weekend work (stand-by), shift work, overtime, remote travel

**Main tasks and responsibilities**:

- Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including:

- Planned maintenance
- Conducting repairs on breakdown
- Fault finding
- Contributing to effective OH&S practices
- Actively builds good customer relationships by professional behaviour and customer-minded interaction
- Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers
- Prepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.
- Executes daily service jobs, properly signing in and out at the customer’s site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.
- Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact
- Report any unsafe equipment (Service vehicle, Tooling, Equipment etc.) to the relevant manager
- Continuously learns about new Kalmar equipment
- Reports service work (during the day, at the end of each job)
- Reports work time (daily)
- Provides sales leads on to relevant parties and other opportunities at the customer site
- Keeps van stock up to date and accounted for
- Keeps service vehicle clean and presentable at all times, vehicle services to be kept up to date
- Company provided tooling to be secured, maintained and accounted for.
- Close cooperation with customer service contacts, spare parts division etc.
- Other duties as requested by your manager

KPI’s
- Safety: zero accidents
- Work organisation: 5S
- Invoice lead time (from last operation performed to status
- WDON - service reports completed daily)
- Installed base data
- Customer satisfaction related to service: CROL customer survey
- Kalmar must-win battles and strategic targets for Services

**What you’ll need to succeed**:
Education
- Mechanical or Electrical trade qualification e.g. diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician, electrical fitter, industrial electrician
- Minimum year 10 high school

Experience
- Ability to fault find unsupervised
- Ability to test & understand hydraulic & electrical circuits/diagrams
- Ability to strip & rebuild mechanical components e.g. differential
- Industrial/commercial heavy equipment background
- ECU / PLC experience / exposure advantageous
- Ability to plan efficient service execution

Competencies
- Team player
- Proactive with a can do attitude
- Self-starter
- Results oriented
- Ability to achieve deadlines
- Career focused
- Motivating and Inspiring people
- Ability to get things done
- Good customer communication, structured, service minded, customer
- oriented
- Literacy in English language written and oral

Knowledge
- In depth-knowledge of hydraulic, mechanical and electrical systems.
- Customer solutions focused

Licenses (preferred)
- Disconnect Reconnect restricted electrical license
- Forklift operator’s license
- Elevated work platform license

**You will be part of**:
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.

**Interested to join?**:

- Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2023, the company's sales on a carve-out basis totalled approximately EUR 2.0 billion._