Full Time Sales Associate

Pieces of Eight Gallery + Melanie Katsalidis

Join our dynamic team as a Retail Sales Associate in our beautiful Royal Arcade store. We seek a motivated, service-oriented individual with strong communication skills, passionate about jewellery, art, and achieving business goals. Responsibilities include handling in-store and online inquiries, fostering client and artist relationships.
- Represent our talented artists, their work and be a passionate ambassador
- Manage in-store and online customer interactions efficiently and with confidence
- Thrive in a collaborative team, achieving excellence in a fast-paced retail environment

Retail Sales Associate
Melanie Katsalidis + Pieces of Eight

Full time Retail Sales Associate
5 days a week, including 1-2 Saturdays a month (average 40 hours a week)

ABOUT US
Established in 2005 by jeweller Melanie Katsalidis in North Fitzroy, Pieces of Eight has built a worldwide following of devoted clientele who share in our passion for intelligent, innovative design. Now located in Melbourne’s historic Royal Arcade, the award-winning space hosts both her name’s sake brand Melanie Katsalidis, as well as Pieces of Eight.

The store is home to more than 30 of Melbourne’s best jewellers and artists, with the addition of some overseas-based makers. The jewel box space hosts an exclusive collection of pieces - from the exquisitely beautiful and wearable, to the conceptual and experimental. We also specialise in facilitating bespoke commissions and love working with our customers to create custom engagement and wedding rings, as well as precious jewels of personal significance.

Discover both Pieces of Eight and Melanie Katsalidis via our online stores to experience objects of beauty, rare gemstones and finely crafted jewels for every occasion. We pride ourselves on shining a light on some of the finest creatives in the field of jewellery and small object based work, and connecting our clients with meaningful pieces to cherish and pass on to the next generation.

The Design Files

Broadsheet

Yellowtrace

POSITION OVERVIEW
As a Retail Sales Associate, you will serve as a dynamic brand ambassador, best representing our stable of artists and driving sales while ensuring exceptional service and operational efficiency. Your responsibilities include handling quotes and order fulfilment for clients, as well as managing online and social media inquiries to enhance the overall customer experience.

Our Sales Associates have a genuine love of jewellery, art and creativity. They are passionate and confident to work in the retail industry and enjoy meaningful interactions with customers, represented artists and fellow team members. Our team genuinely enjoys driving the business forward by providing excellence across the board and meeting targets to ensure the success of the business can be celebrated by all.

Operating in a fast-paced and customer-centric environment, you'll be the first point of contact in the store, representing Pieces of Eight and Melanie Katsalidis. We seek a highly motivated and service-oriented individual with excellent communication skills, thriving in collaborative team settings. Your passion for fostering client and artist relationships aligns with our dedication to excellence in a dynamic retail landscape.

RETAIL OPERATIONS
Retail Operations involves managing the day-to-day functions of the retail business. Areas of responsibilities include planning, managing and maintaining the retail store; protecting the store and merchandise; providing excellent customer service; visual merchandising; and coordinating the movement of goods and people within the store.

This includes opening and closing the store, managing client appointments and daily interactions with visiting customers, managing inquiries over the phone and social media, confidently converting engaged customers to purchase.

REQUIRED ATTRIBUTES
These are the core skills we expect you to bring to your role.

Service Oriented
Strong service mindset to create a positive experience for our clients

Confident Communicator
Energetic and well-spoken, with a likeable, relatable and persuasive communication style to establish quick rapport with others

Outcome Focused
Ensuring KPI’s are met, clients’ needs are fulfilled and problems are quickly solved with desirable resolutions

Detail-oriented
Strong organisational and multitasking skills, with a meticulous eye for detail to handle a fast-paced environment

Team Player
Cooperative and able to work well with a diverse team, with the common goal of providing a differentiated, high quality retail experience

Adaptable and Positive
Resilient with a positive attitude to take on exciting challenges in a fast-changing environment

Communication
Excellent communication skills within the entire team, clear and prompt communication with clients and artists both in writing and verbally

Experienced
A minimum 5 years in retail/sales and customer service. Educated in jewe