Customer Service Advisor

4 days ago

North Sydney, Australia Sykes Enterprises, Incorporated Full time

Foundever is a successful contact centre enterprise working on behalf of some of Australia's major financial and insurance institutions. We have an exciting opportunity available within an established team in the North Sydney Office.

We are looking for Customer Service Representatives on a permanent full-time basis. This is a great opportunity to assist the Company in supporting its client, one of the world’s largest insurance companies in a fun, vibrant team.
- The hourly rate is $26.15 + monthly KPI based incentives up to $300.00
- Work Hybrid a few days on site and a few days WFH after 12 weeks
- Immediate start**Key Responsibilities include, but not limited to**:

- Promoting and educating customers both current and potential on insurance products and services (all outbound calls are triggered by customer warm leads, there is no cold calling)
- Converting warm sales leads to customers for insurance and income protection
- Effectively use a range of technology and telephony solutions to deliver on sales/customer requirements
- Developing and maintaining accurate product knowledge
- Providing quality and professional customer service, you will look after customers throughout the process**We’re looking for people with**:

- Previous experience in customer service and/or a sales role
- Available to work Monday - Friday between 9.00am and 7.30pm
- Ability to work with targets and KPIs
- Strong attention to detail
- Clear concise communication skills**What Foundever will offer you**:

- Annual Salary + Super + Leave Entitlements
- The ability to work flexibly - the role has a rotating roster and no weekend work
- Growth and further development opportunities in your career
- Free Employment Assistance Program for all staff and immediate family members
- Job security with a full-time, permanent contract

All applicants must provide Australian work rights and be willing to undergo full background screening which includes mandatory police checks.

Applicants must be 18 years old and over to apply.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 per year

**Benefits**:

- Employee mentoring program
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have sales experience?

**Experience**:

- Call centre: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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