Customer Service Attendant, Relief Venue Supervisor

4 days ago

Budgewoi, Australia Mounties Group Full time

**ABOUT US**

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

**THE ROLE**

We are currently searching for an experienced and dedicated Customer Service Attendant, with relief duties as Venue Supervisor to support the team on a full-time basis at Halekulani Bowling Club located in Budgewoi, NSW

As a Customer Service Attendant, you will be the face of our front line and work across a diverse range of areas including the bar, gaming and concierge.

As a relief Venue Supervisor, you will be a customer focused professional that will be responsible for coordinating the daily operations throughout the venue to ensure memorable moments are created with all visitors.

More specifically, some duties will include but are not limited to:

- Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Ensure continuous improvement of our service delivery
- Attend and manage customer complaints and issues
- Supervision of employees including training and development as well as oversee and manage employee performance
- Assist with compliance requirements by accurately updating reports in Risk Manager

**ABOUT YOU**

- Previous experience in a similar role
- Hold a current RSA, RCG and Advanced RCG Competency Card
- A solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments
- Ability to build a coherent team and provide a high level of customer service
- Willingness to build long-term relationship with customers
- Ability to work both independently and in a team environment
- Possess a “hands on” approach and an impressive eye for detail
- Excellent practical knowledge of WH&S principals
- Impeccable grooming and presentation
- Exceptional oral and verbal communication skills
- Availability to work a flexible roster that includes days, nights and weekends

**OUR BENEFITS**

- Onsite parking
- Uniforms provided
- Limitless training opportunities
- Join Australia’s growing leading hospitality group

**WHY MOUNTIES?**

We have over 280,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

**GROUP WINNER OF**:

- Western Sydney Business Awards - Employer of Choice 2020
- Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
- Clubs NSW - Clubs and Community Aware for Emergency Services 2023

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