Porter

2 weeks ago

Sydney, Australia Kerzner International Resorts Full time

Porter
(3209)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

**Life in the Blue Mountains**
A scenic 2.5-hour drive from Sydney, Emirates One&Only Wolgan Valley is an ultra-luxury conservation resort located in the Greater Blue Mountains World Heritage-listed region. The resort offers award-winning culinary experiences, a range of nature activities including hiking, four-wheel driving, cycling and horse riding and the One&Only Spa, for pampering spa and wellness experiences. Emirates One&Only Wolgan Valley is highly acclaimed in the industry, it continues to be awarded for its excellence in tourism, accommodation, spa, cuisine, and sustainability.

JOB DETAILS & REQUIREMENTS

Oversee and control all aspects of porter services; this will include the coordination and transportation of guests’ luggage and belongings to/from rooms as well as assisting groups with items being brought into the hotel.

Key

**Responsibilities**:
Establish, set up and control all services that fall within the porters department; this will include collection, storage, and transportation of all guest belongings as well as other items that may be required from time to time.

To oversee and provide guest assistance on arrival or departure with the coordination and delivery of belongings to the required room or area as requested.

Ensure that all items handled are done so in a careful and respectful manner, thereby making sure that items within your department are not damaged or broken.

To be available at your designated area at all times in order to maximise time efficiency when dealing with guests requirements.

To directly assist other personnel in the Guest services as requested from time to time, whilst ensuring that guests’ services are not interrupted.

Immediately advise Front Office Manager or management should any item under your control be damaged or broken, whether done prior to or whilst in your care.

To be knowledgeable of all hotel services and facilities to effectively answer any quest queries that may arise whilst in your presence.

Prioritise work requirements to ensure that guest services and requests take priority at all times.

To report any faulty electronics, lights, plumbing, telephone etc to the maintenance department / front office supervisor within your area of duty.

Immediately report any lost property or valuables found in any departed or vacant room to your supervisor as well document items and action taken in your room check lists.

Knowledge & skills

A minimum of 1 years work experience within a hotel/managed apartments, with a minimum of 2 months experience in a porter capacity.

Unrestricted manual drivers license

Excellent interpersonal skills

**What you get**

We provide **FREE** on-site accommodation with amazing facilities including a pool, tennis court, basketball court, fully equipped gym, café, and bar. All housing is furnished and has built-in air conditioning and heating, a fully equipped kitchen, bathrooms, and a living space with a TV. We also provide **FREE** lunch and dinner every day. You also get to explore the Blue Mountains with activities and experiences.

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