Onsite IT Officer

2 weeks ago

Melbourne, Australia Department of Education Full time

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Department of Education

**Salary**: $76,817 - $93,274

Occupation: IT and Telecommunications

Reference: VG/FPIS/20011216B

Provides service delivery, training, and technical expertise for corporate customers for end user devices (including laptops, mobile services, MFD services, tablet devices and video conferencing)

**About the Department**

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

**About the Division**

The function of the 'IT Services Branch, IT Operations Unit' is as follows:
Maintain and support the infrastructure and systems to deliver the capabilities and services to meet required business service levels.

**About the Role**

This role provides service delivery, training, and technical expertise for corporate customers for end user devices (including laptops, mobile services, MFD services, tablet devices and video conferencing). The role is located in Bayside Peninsula area (Frankston and East Bentleigh) regional office

**Attributes**
- Service call management, in line with hybrid working arrangements, providing support via face to face, telephone and remote assistance technology, using the ITIL framework within DE service management tools
- Managing IT assets and local stockroom, including forecasting stock requirements
- Onsite at primary corporate office, with scheduled and ad-hoc travel to remote sites
- Service delivery including work queue monitoring, and escalations including escalations of non-IT activities such as desk and monitor arm setup
- Maintaining and delivering user training on end user devices and functionality
- Collaboratively working with other team members and other teams to resolve specific or systemic issues impacting end user devices
- Contributing to maintaining knowledge articles, policies, processes, and auditing for end user devices, in accordance with IMTD standards
- Acting as local contact in relation to server and network availability, engaging with specialist technical teams to resolve issues

**Other duties as required**
- Demonstrated experience in understanding DE businesses and working in a consultative and supportive way with staff at all levels in the organisation
- Strong technical skills in Windows, Office 365, Webex, Service Now, inTune-MDM.
- Good experience in maintaining and delivering user training on end user devices and functionality

This role requires ongoing onsite attendance.

**Desirable **Qualifications and Experience**
- Essential: Experience in Windows, Office 365
- Essential: Working with Children, Driver's licence
- Desirable: ITIL V4 Foundation accreditation

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

**Applications close 11:59pm on Tuesday 1 October 2024.

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