Onsite IT Support Engineer

4 weeks ago

Melbourne, Victoria, Australia NSC Global Full time
Overview

It Onsite Engineer with Crestron Fusion experience required in Victoria, Australia.

Responsibilities
  • Ability to advise and to present to one or more customer staff.
  • Monitor and control daily service call activity, utilization, inventory levels and service levels.
  • Exceptional customer service
  • Advanced knowledge in Customer Service Aptitude
  • Resolving technical problems with hardware, software and connectivity.
  • Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
  • Participate in the configuration and support of internal systems.
  • Ability to work effectively with Logistics
  • Adherence to assigned schedule
  • Adhering to documented policies, procedures and processes that are specific to the service.
  • Clear and concise documentation of all customer interaction within appropriate CRM tool.
  • Able to function in a team environment
  • Maintain knowledge levels as industry enhancements occur
  • Support installation and implementation of connectivity and high-end systems products
  • Continuous improvement of service delivery.
  • Ability to juggle time and resources to meet or exceed expectations
  • Microsoft Office & Office 365 applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices

Crestron Fusion:
  • Crestron Fusion controls meeting room booking panels and other devices in the building. It is related to occupancy sensors and booking panels.
  • The tool interacts with Microsoft Exchange for booking management. Physical presence is required for troubleshooting and reconfiguration.

Qualifications
  • 2+ years' experience
  • Crestron Fusion experience compulsory
  • A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in desktop area
  • Microsoft Office Specialist (MOS) certification

Language English (written and verbal) and Local language.
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