Location Manager

2 weeks ago

Perth, Australia HERTZ Full time

_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals._
- To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Representatives to join our exceptional team. We provide the keys for you to drive your career_

**What is the role all about?**

Reporting to the Area Manager, you will be responsible for the overall management of the retail, financial and operational performance of at your given store/s, including multi-brand. As part of the regional leadership team you will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels. Core responsibilities include:

- Lead a team effectively to drive achievement of revenue growth, utilisation & productivity targets
- Deliver continuous improvement of service quality and customer experience
- Manage, develop, and motivate a successful team
- Actively plan and manage resources in line with business demand
- Develop and maintain key customer relationships through exceptional service quality
- Drive operational performance and ensure all internal and external governance requirements
- Support Multi-brand operations and continually search for areas of opportunity and improvement

**What do we need from you?**

With previous management experience in a multi-location and/or large volume business, you must also be able to demonstrate the following:

- Excellent interpersonal communication skills and a self-initiated attitude
- Good planning, prioritising, organising and time management skills
- Experience leading a team with the ability to effectively delegate, coach and develop others
- Skilled financial acumen and experience managing P&L's
- Specialist customer service leadership including ability to role model customer service standards and positively manage customer complaints
- Experience in working within an operation where collaboration with others is important to success

**What do you get?**

In return for your hard work and dedication, you will be rewarded with:

- **Competitive salary package**
- **Fully maintained company vehicle**
- **Attractive employee fringe benefits**
- **A supportive team environment**
- **Excellent organisational culture**
- **Career growth and development opportunities**

Pay: $53,933.74 - $109,530.81 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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