Exam Support Officer

2 days ago

Sydney, Australia NSW Education Standards Authority Full time

**Join us to make a difference for all students in NSW**

**Position details**:

- Clerk Grade 3/4
- Part-time (3 days a week - Tuesday, Thursday, Friday) temporary role for 2 years and 10 months
- **Close to Wynyard station, offering a vibrant environment with collaboration, development and direct access to team support**

**About the role**:
As an Examination Support Officer at the NSW Education Standards Authority (NESA), you will play a key role in ensuring that former NSW students can access their secondary credentials. This is an excellent opportunity for someone who values education and enjoys providing essential support services. By maintaining accurate records and delivering high-quality administrative assistance, you will directly contribute to NESA's mission of supporting students and educational standards across NSW.

**This great opportunity is highly collaborative with other colleagues and as such the successful applicant will work from our newly refurbished offices (at 117 Clarence Street, Sydney) for the 3 days each week.**

**On a day-to-day basis you will be responsible for**:

- Updating and maintaining accurate records and databases to ensure information is stored and accessed correctly.
- Administrative support, including records management, written correspondence, handling of incoming and outgoing mail and team collaboration to ensure smooth operations.
- Assisting with enquiries from past NSW students and representatives from other educational institutions both domestically and internationally.
- Strong organisational skills and attention to detail, with the ability to handle multiple tasks efficiently.
- Excellent communication skills, both verbal and written, to provide clear and accurate information.
- A customer service mindset, capable of responding to public enquiries with professionalism and care.
- Familiarity with record-keeping systems and a commitment to maintaining accurate and up-to-date information.

**Download the **role description**.**

**About us**:
At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.

We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

**To find out more about the important work we do for NSW visit our **website**.**

**Ready to join us?**
- Please describe an example of when you have had to deal with competing deadlines and priorities whilst maintaining accuracy. What was the result?

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above.

**Close date: Sunday, 22 September 2024 at 11:59pm (AEST)**

**Important information**

**Visa sponsorship is not available for this position**. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
- A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles._

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