Hotel Front Office

5 days ago

Mount Buller, Australia Buller Ski Lifts Full time

**Location**

Mt Buller

**Department**

Hotel Operations

**Type**

Seasonal

**Description**

Your Responsibilities Include (but are not limited to):

- Provide a high level of customer service to enhance guest experience
- Accurately audit guest reservations and daily revenue postings
- Adhere to Hotel Ops & BSL policies and procedures
- Follow workplace practices accordingly, complete tasks in a timely fashion and consistently display professionalism
- Treat all guests, peers and external parties with respect, sensitivity and understanding
- Prepare and distribute hotel accommodation reports
- Perform daily payment reconciliation
- Ensure overnight safety and security of the property
- Follow direction from the Front Office and Hotel & Apartments Managers for daily tasks, including unexpected situations that may arise

We're looking for people with:

- Previous Hotel Reception or Administrative related work
- Past experience with financial procedures such as reconciliation of accounts is preferred
- Demonstrated a high level of customer service inclusive of dealing with challenging persons in a professional manner
- Excellent interpersonal, verbal and written communication skills
- Use of EFTPOS terminals including manually making a purchase
- Can work efficiently with no supervision
- High level of organisation and time management
- Current knowledge of Mount Buller, the Australian ski industry and alpine tourism is preferred
- Current Driver's License - strong driving experience as snow driving is required
- A ‘can do’ attitude
- Work effectively within a team whilst also showing one’s own initiative
- Be flexible, punctual and committed to your work schedule (overnight shifts)
- Ability to remain calm and friendly under pressure
- Making the most of challenging or unfamiliar environment, including the ability to act with urgency and respond positively to situations
- Resilience to work and reside in isolating conditions

Benefits of Working with Us
- Casual Pay Rate - starting at $30 per hour
- Free of Charge Season Lift Pass - allows you to ski or snowboard all season long

On Mountain Accommodation: $182.00 per week

Off Mountain Accommodation (approx. 20 minutes from the resort): $159.00 per week
- 10% Discount on Ski and Snowboard Private Lessons
- 20% Discount on Full Retail and Rentals at our 10 stores
- 20% Discount on Food and Beverage at over 11 Outlets
- Free staff transport from the Mountain to Mansfield and back (8 runs each way, every day over winter)
- Free staff car parking at the base of the mountain (Mirimbah)

What’s Next?

Ready for your next adventure? Successfully shortlisted applicants will be contacted from early to mid February 2025 and scheduled for a one-on-one video call interview.

Interview Date: Interviewing will commence mid-February 2025.

We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us.
- Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law._

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