Change & Transition Lead

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Supply Chain makes life easier, safer, and more sustainable across our network. Our team works with thousands of trusted businesses every day to bring together our suppliers, distribution centres and stores. By keeping those relationships strong and processes running smoothly, we’re able to maintain the availability and quality of our products for our customers.

**About the Role**:
As a Change & Transition Lead, you will be responsible for supporting roles at multiple Distribution Centres across Australia and our Centralised Support teams transition to a more modern and integrated Warehouse Management System (WMS).

Working with a highly experienced and collaborative change and project team you will initially help document a detailed understanding of stakeholders and the change impacts. Based on this understanding of stakeholders and the change impacts you will then leverage your experience on complex projects to help craft a practical and well-thought-through change approach that mitigates risk and supports the seamless and successful transition with an unwavering focus on the end user experience.

You will also:

- Build strong working relationships with stakeholder groups
- Develop and tailor communication and awareness material
- Support the development & delivery of learning and help material
- Take the lead on developing a structured and integrated approach for engaging our site based Warehouse Coaches
- Coach and mentor our Warehouse Coaches to enable the building of change capability
- Identify lead and lag change readiness and adoption metrics and develop an approach to keeping sites informed of how they are tracking
- Support the management and tracking of our change management deliverables
- Monitor and evaluate the effectiveness of change initiatives
- Support the project business team with aligning processes across sites prior to the system transition
- Help plan out transition and Go Live activities for each site

**About you and your skills**:
You understand the unique requirements of managing change for a system implementation and working across multiple geographies. You have the ability to build strong working relationships with key stakeholders at Distribution Centres and in Central Support and a demonstrated ability to deliver tangible project outcomes that positively impact the end user experience.

You will also demonstrate the following:

- You are proactive and flexible, able to adapt your approach to tackle challenges in a fast paced and complex environment
- You are self-sufficient and independent able to deliver project outcomes based on a detailed project plan with support from the change team
- Hands on experience managing system related change including the delivery of communication and engagement collateral
- Confident in engaging with stakeholders from the warehouse floor to the executive level
- Strong knowledge of the identification and reporting of lead and lag change and adoption readiness metrics
- Excellent planning and organisation skills including the ability to manage multiple stakeholders and work activities simultaneously
- An understanding of Supply Chain or Operations environments is highly regarded

**What’s in it for you?**:

- **
Flexible working options**:We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- ** Office perks**: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- ** Discounts**:Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Opportunities for learning and development**: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- ** Paid parental leave**: We understand how important your life outside work is and offer permanent team members paid parental leave to supp