Product Owner

**Do Work That Matters**

Join a dynamic and forward-thinking team at the forefront of AI-driven transformation in Business Banking. As a Product Owner, you’ll lead the development of innovative agentic AI solutions that reimagine traditional processes through intelligent, AI-first workflows.

You’ll be responsible for designing and implementing go-to-market propositions using agentic AI approaches that seamlessly integrate across branch, digital, call centre, and relationship management channels delivering smarter, more connected customer experiences.

**In this role**

As a Product Owner specialising in agentic workflows and customer experience, you’ll drive product growth and innovation while shaping the future of AI-driven distribution. Embedded within the Virtual Relationship Management (VRM) Crew, you’ll focus on agentic platforms and tools that transform traditional business processes into intelligent, autonomous workflows.

Your work will deliver revolutionary agentic AI solutions, AI-first workflows that optimise operations, and seamless integration of agentic capabilities across multiple channels resulting in measurable improvements in customer engagement, satisfaction, and business performance.

What You’ll Be Responsible For
- Lead the design and delivery of agentic AI solutions across customer touchpoints and digital platforms
- Shape customer journeys and value propositions using Voice of Customer (VoC) insights, market research, and agentic capabilities
- Drive AI-first process innovation and ongoing product discovery to enhance business workflows
- Translate AI trends and data into clear product direction, supporting the full lifecycle from ideation through to delivery
- Lead continuous product discovery and delivery of agentic AI workflows, including requirements definition, testing, and optimisation
- Define and document both functional and non-functional requirements, and support testing activities including user and business verification
- Collaborate with engineering, design, analytics, risk, and operations teams to ensure solutions align with enterprise architecture
- Ensure agentic systems are loosely coupled, purpose-built, and aligned with technical and compliance standards
- Act as the key liaison between agentic platform teams and business units, facilitating workshops and championing improved approaches
- Monitor product performance using analytics, usage metrics, and cohort analysis to measure impact and guide future improvements

**What You’ll Bring**
- Strong expertise in agentic AI systems, platforms, and workflows, with a deep understanding of the AI development lifecycle
- Proven experience delivering strategic AI projects end-to-end, with a focus on business transformation and risk management
- Experienced in designing agentic customer journeys and integrating capabilities across multiple channels
- Strong background in data analytics, cloud services, and agile product development
- Excellent communicator with the ability to influence across all levels and facilitate workshops with impact
- Strategic thinker with a track record of translating AI trends into product direction and reimagining business processes through AI-first approaches
- Strong stakeholder engagement and understanding of regulatory and operational risk requirements
- Demonstrated ability to deliver measurable improvements in customer experience, satisfaction, and business outcomes

**Working with us**

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.

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Advertising End Date: 17/10/2025