Learning Systems Specialist

**The opportunity**:
We have a great opportunity for a Learning Systems Specialist to join Bupa. This role will have a strong focus on system optimisation, continuous improvement and strategic direction on Bupa’s Learning Management System (Docebo known as ‘Bupa Learn’).

This includes identifying and recommending improvements in processes and procedures to enable the enhancement of the user experience.

This is a permanent full-time opportunity with hybrid work arrangements.

**How will I help?**
- Identify and communicate existing system functionalities that will optimise the user experience and partner with the business to drive greater system adoption
- Continually look to identify and recommend improvements in processes and procedures to enable the enhancement of the user and administration experience
- Develop and maintain relationships with embedded learning and development teams across the market unit, ensuring that they are aware of key system improvements and have the opportunity to share feedback from their businesses
- Collaborate with the Global Centre UK-based teams to manage interface settings, review new system functionality and to ensure that there is alignment with local governance frameworks and digital standards
- Lead the administration of prescriptive rules, audience lists and content configuration and ensure that data correctly integrates with external platforms, including Workday
- Lead the creation and management of reporting and dashboards, liaising with relevant stakeholders to ensure they are fit-for-purpose and accessible by required individuals
- Manage the development of user guides, system documentation and process maps

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

**What do I need?**
- Tertiary qualifications in Technology or Human Resources or equivalent experience
- Previous LMS experience in a large organisation
- Experience in working with an LMS in an organisation using Workday
- Ability to quickly understand system architecture, design and interfaces across key systems used in HR and learning
- Previous experience using Docebo
- Process mapping, work instruction drafting and process improvement experience is beneficial
- Experience participating in change initiatives

**About Bupa Asia Pacific**:
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.