Silverchain

13 hours ago

Bella Vista, Australia Silverchain Full time

Bella Vista, NSW

We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations.

As the first point of contact, you will manage inbound calls from Silverchain’s clients, care workers and various stakeholders, adeptly handling enquiries and ad-hoc requests with professionalism and timeliness.

Industry experience and/or a passion for community work is highly regarded.

** What’s on offer**

** What we’re looking for**

To thrive in this role, you'll need to have:

- Customer service experience (ideally within a call-centre environment).
- Strong communication and active listening skills.
- Empathy, patience and a solution-focused approach.
- Resilience and a positive attitude.
- Ability to work autonomously and as part of a team.
- Strong computer skills and experience with CRMs (Salesforce experience is advantageous).
- Industry experience and/or a passion for community work is highly regarded.

Current ordinary hours available are:
**Why choose Silverchain**

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

** How to**

Job Family: Office roles
Country: Australia
Brands: Silverchain
Department: Operations

**Type**: Full Time

**Experience**: Entry Level

**Category**: Office roles

**Reference ID**: 744000092626525

**Date posted**: 09/11/2025

  • Silverchain - Customer Service Representative

    13 hours ago

    Bella Vista, Australia Silverchain Full time

    Bella Vista, NSW We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations. As the first point of contact, you will manage inbound calls from Silverchain’s clients,...

  • Customer Service Representative

    3 hours ago

    Bella Vista, New South Wales, Australia Silverchain Full time $45,000 - $65,000 per year

    Job DescriptionWe're seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations.As the first point of contact, you will manage inbound calls from Silverchain's clients, care workers...

  • Scheduler

    2 weeks ago

    Bella Vista, Australia Silverchain Full time

    Bella Vista, NSW As a Scheduler at Silverchain, you will be responsible for the rostering and scheduling for clinical services to our diverse client population, ensuring the best match between client needs and our service delivery team’s skills. You’ll act as the vital link between our clients and our in-field team, ensuring services are delivered...

  • Scheduler

    1 week ago

    Bella Vista, New South Wales, Australia Silverchain Full time $80,000 - $120,000 per year

    Bella Vista, NSWAs a Scheduler at Silverchain, you will be responsible for the rostering and scheduling for clinical services to our diverse client population, ensuring the best match between client needs and our service delivery team's skills.You'll act as the vital link between our clients and our in-field team, ensuring services are delivered efficiently,...

  • Scheduler - Sydney or Melbourne

    2 weeks ago

    Bella Vista, New South Wales, Australia Silverchain Full time $60,000 - $80,000 per year

    Job Description As a Scheduler at Silverchain, you will be responsible for the rostering and scheduling for clinical services to our diverse client population, ensuring the best match between client needs and our service delivery team's skills. You'll act as the vital link between our clients and our in-field team, ensuring services are delivered...

  • Business Analyst

    1 week ago

    Bella Vista, New South Wales, Australia Silverchain Full time $80,000 - $120,000 per year

    Job Description Are you a strategic thinker who thrives on turning complex challenges into clear, actionable solutions and someone who builds strong relationships to make it happen? What's on offer We're looking for a Business Analyst to join our team on an initial 12-month contract, based in Bella Vista with hybrid work options available. You will...

  • Assistant Operations Manager

    2 weeks ago

    Bella Vista, New South Wales, Australia Silverchain Full time $80,000 - $120,000 per year

    Bella Vista, NSWAre you a proactive and people-focused leader with a passion for community care? Do you enjoy mentoring teams, managing projects, and making sure policies and procedures are not just followed, but continuously improved?We're looking for an experienced leader to join our CHSP Assessment team in a full-time permanent role, based in Bella Vista,...

  • Business Intelligence Developer

    1 week ago

    Bella Vista, New South Wales, Australia Silverchain Full time $80,000 - $120,000 per year

    Job DescriptionThe role:As part of an established commercial business intelligence team, the newly created role of BI Developer will play a key role in driving insights and data-led decision making to automate existing reports, as well as developing new reports to support the business in delivering care.Reporting to the General Manager Commercial and...

  • Talent Acquisition Consultant

    1 week ago

    Bella Vista, New South Wales, Australia Silverchain Full time $60,000 - $120,000 per year

    Job DescriptionAre you a hands-on recruiter who thrives in a values-based organisation and enjoys partnering with leaders to solve workforce challenges?Do you want to play a key role in delivering national recruitment solutions that directly benefit the older people we care for across Australia?What's on offerFull-time permanent role based in Bella...

  • Assistant Operations Manager

    2 weeks ago

    Bella Vista, New South Wales, Australia Silverchain Full time $80,000 - $120,000 per year

    Job Description Are you a proactive and people-focused leader with a passion for community care? Do you enjoy mentoring teams, managing projects, and making sure policies and procedures are not just followed, but continuously improved? We're looking for an experienced leader to join our CHSP Assessment team in a full-time permanent role, based in Bella...