Client Services Team Leader

5 days ago

South Melbourne, Australia APM Full time

About the role

As a Client Services Team Leader in the APM Service Centre you will be responsible to;
Possess excellent phone manner and have a natural flair for helping people help themselves

Ability to motivate, coach and develop others while driving a high-performance culture

Develop a culture of high service standards and exceeding customer expectations

Conduct weekly one on one coaching and training sessions and providing regular feedback to your team members

Respond and proactively manage general queries from your team, customers, clients and other APM team members

Ability to multi-task will ensure successful outcomes

Lead by example in areas of professionalism, conduct and punctuality

Able to liaise with internal and external stakeholders effectively to meet business objectives

Attention to detail, initiative and being resourceful is paramount in this role

As part of a team we all need to do our bit so being able to work Monday - Friday between the hours of 8am and 6pm is critical. Change and growth should excite you You will be customer focused and thrive on helping people engage with APM and assisting our clients on their employment journey.

We are working in Human Services, it is vital to have a caring nature to ensure client satisfaction is achieved in every interaction. Working at APM means you will have the opportunity to make a tangible difference to people’s lives.

Benefits associated with working at APM include but are not limited to, being awarded an attractive salary, working in a culture that promotes development and inclusion, fun, supportive team environment surrounded by motivated people, career progression opportunities and vehicle salary sacrifice options.

You maybe required to conduct a digital interview pre-screen for this position also need to complete a national police clearance on request.

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