Maintenance Controller

7 days ago

Sydney, Australia Charterhouse Full time

**$75k - $80k Package + Bonuses**:

- **St Leonard’s, NSW**:

- **Hybrid flexibility once fully trained**

Our client, is seeking an experienced Maintenance Controller to start immediately at their St Leonard’s Office. Our Client is a ASX 300 listed Financial Services and Fleet Vehicle Management Organisation that operate across Australia and New Zealand.

To be successful in this role, it is a requirement to be able to work in a team environment, have well developed relationship building skills as well as fantastic verbal and written communication skills.

**Role Responsibilities**:

- Deliver outstanding customer service
- Complete and provide key customer reporting as required
- Lead key customer and account maintenance programs
- Assisting customers with breakdowns, replacement cars and general enquiries
- Establish and audit local supplier network to support the branch operations
- Review additional work requests against issued maintenance authorisation
- Ensure all issued work authorities are effectively cost controlled in line with processes and procedures
- Product Diagnostics in collaboration with suppliers
- Maintain good relationships and communicate with key Account Managers
- Provide client advice and assistance on maintenance related issues
- Reconciliation of issued work authorities
- Provide expertise for commercial vehicles
- Provide support to the business by participating in initiatives and projects as required
- Other duties as required

**Skills and experience**:

- Excellent customer service skills
- Strong communication skills both written and verbal
- Problem solving skills
- Trade qualified in motor mechanics or similar
- Understanding of Maintenance & Reliability basic practices
- Understanding of quality tools such as Failure Modes Effects Analysis and Root Cause Analysis
- Moderate to advanced computer skills specifically in excel
- 5 years’ experience (SME related)
- Experience in a similar role prior experience with case management
- Ability to build rapport with various stakeholders - relationship management skills
- Be able to work collaboratively with others and sharing knowledge and skills to achieve team goals and objectives.
- Take ownership in the functions of the role to deliver the best outcome for all stakeholders.

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