Facilities & Activation Support Officer

**Full Time Permanent Position** **Monthly roster Monday to Friday 1:30pm - 9:30pm | Some weekend shifts may apply** **Band 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADO** **Salary offered will depend on level of skills and experience.** **Why join Melton City Council?** Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered. As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents. Working with us means being part of a collaborative and inclusive culture that values your growth. We offer: - Professional and personal development opportunities - Generous leave entitlements and flexible work arrangements - A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities Join us and help build a city that thrives—where your work makes a real difference every day. **The Opportunity** An exciting opportunity has arisen for an experienced and motivated individual to join the Recreation and Facility Activation Department as the Facilities & Activation Support Officer. The City of Melton is the fastest growing municipality in Australia and home to a vibrant and diverse community. Reporting to the Coordinator Leisure Centres, this position plays an important role in helping to deliver and enhance the health and wellbeing of residents in the City of Melton. The Facilities & Activation Support Officer is responsible in providing support to the tenants of the stadiums, the general public, the Leisure Centres team and other Council officers. They are responsible for reporting maintenance and risks identified. We are looking for someone who has a high level of professional customer service techniques and communication skills, an understanding of Occupational Health & Safety, and who is well organised to support the daily operations of Council’s indoor stadiums. **Key Responsibilities** - Provide timely and accurate information with general customer enquiries and provide information on how to access services and programs conducted at the stadiums. - Provide administrative support including, collecting and mailing of correspondence, maintaining data bases and cashiering functions. - Act as an interface with a range of community and Council users of the stadiums. - Assist with the allocations and Licence Agreement processes. - Report and record Customer Action Requests using Council’s Corporate System including any health & safety issues identified in relation to building or program activities. - Assist with the set up and pack down of program equipment. To view the **Position Description**, click **here**. **About you** **_ To be successful in this role you will have the following:_** - A post-secondary qualification with on-the-job training or lesser qualification with experience in the provision of high-level customer service. - This position requires a highly motivated and enthusiastic person that enjoys dealing directly with the community and displays a high level of communication and customer service skills. - Adaptability to hours of work as these hours are mostly afternoon, evening and some weekend hours. - Hold a current Victorian driver’s licence. - Must hold or be able to obtain an Employee Working with Children Check. **Culture and Values** Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future. We are Vibrant MELTON. Our values are: - Motivate - Empower - Lead - Trust - Open - Nurture **Benefits** There are a number of great reasons why our people love working at Melton City Council: Staff Benefits | Melton City Council - 13 ADO's (Accrued Day Off) per year - 5 weeks annual leave - Flexible Working Hours - Extensive Career Development & Leadership Programs - 16 weeks Paid Parental Leave **(Super is paid during parental leave)**: - 3 weeks Paid Secondary Carer Leave - Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association - Wellbeing initiatives - Subsidised Uniforms **How To Apply** If you require further information about the position, please contact **Trudy Martin**, Coordinator Leisure Centres on **0412 453 025**. Applications must include a Resume and address the Key Selection Criteria out