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Regional Services Manager

3 weeks ago

Mascot, Australia BGIS Full time

Reporting to the Operational Director, the Regional Services Manager is accountable for the day-to-day management and operational delivery of the services throughout their (allocated Regional States) with the managerial responsibility of all operational staff including Self Perform technical Trades.

**Role**
This role is primarily based in **Mascot, NSW **but will require travel to ACT.
- As Regional Services Manager you will have the responsibility of identifying and implementing continuous improvements and delivering primary contract interface with Qantas accountable for the delivery and performance of the operational servicesthroughout their region
- Management and ownership of all operations in their regionproviding point of escalation for regional stakeholders
- Providing best-in-class operational management services and support to Qantas.
- Building and maintaining healthy and collaborative relationships with key Qantas parties and stakeholders to ensure seamless communication and knowledge transfer.
- Enabling client escalation of matters for Qantas as required.
- Upholding proactive and effective leadership to all site staff that enables a cohesive and positive working environment.
- Facilitating close communication across the regions, ensuring best practices, innovations and achievements are shared across the portfolio.
- Leading and managing all monthly, quarterly and annual financial planning where required as well as performance management, risk management, benchmarking and reporting.
- Providing support and input to the Account Director and to drive effective progress against the annual Asset Management Strategy and Asset Management Plan
- Participation in cross functional business support unit meetings and forums

**Skills and Experience**
- Proven ability in working within an integrated services and property model delivering a Property Management, Facilities Management, Project Management and Financial Management Services.
- Strong business acumen with demonstrated business planning and high-level financial knowledge and skills.
- Strong demonstrated experience in relationship management with external clients and contractors with strong diplomacy, contract management with a focus on identifying and building key client relationships.
- Demonstrated understanding of current technical legislation in relation to the delivery of Facilities Maintenance Management.
- Strong demonstrated experience in a property or corporate real estate environment or at a senior level in a similarly complex industry.
- Strong demonstrated experience in ‘hands on’ management of a medium to large contract teams.
- Demonstrated experience in managing/supervising the delivery of subcontractors.
- Proven capability of working within an environment using QA, OH&S and environmental systems.
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
- Knowledge and experience in the use of Computerized Maintenance Management System knowledge

**Qualifications**
- Formal tertiary qualifications such as a bachelor's degree or masters in Property, Commerce, Business or similar discipline.
- Training in current OH & S and QA and environmental legislations and systems.
- Industry recognized course in Building/Facilities Management or related discipline. (TAFE, Tertiary or Property Council);
- Facilities Maintenance Management, Project Management and / or Property Management qualifications.

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**

BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program.

**About BGIS**

BGIS has over 7000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate and technical services. We are focused on delivering innovative service solutions for our clients.

Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.