Area Service Manager

6 days ago

Mascot, Australia Kone Full time

**Great benefits and remuneration - Base + car allowance + 12.5% superannuation**:

- **Join a first-class leadership team who put their people first**:

- **Global exposure with career development opportunities**

**At KONE, you'll find innovation that goes somewhere**

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

**Our work will take you in different directions**

**What will you be doing?**
- Develop and implement strategies to improve operational performance and customer satisfaction within your area
- Lead the Service Team both functionally and disciplinarily
- Monitor and analyse sales results, coordinating sales and retention targets to secure the portfolio with your area
- Secure and extend the existing maintenance portfolio, ensuring pricing and profitability
- Develop personnel, ensuring their motivation, continuous development, and achievement of regional targets
- Ensure compliance with industry regulations and company policies
- Ensure maintenance dates are met and customers are informed in advance
- Organise emergency services accurately, including rosters and coverage

**What we are looking for?**
- Bachelor’s degree in Business Administration, Operations Management, or a related field preferred
- Proven 4+ years experience in service operations, preferably in a fast-paced environment
- Strong commercial acumen with the ability to drive business growth and profitability
- Excellent leadership and team management skills
- Exceptional problem-solving and decision-making abilities.
- Strong communication and interpersonal skills
- Comprehensive understanding of construction industry contracts and management
- Proficiency in service management software and tools
- Prior experience in the elevator maintenance business desirable

The breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a stepping stone to where you want to go.

This role is being sourced directly by KONE. We respectfully request no agency approaches. #LI-MH1
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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