Telephone Counsellor

1 week ago

Melbourne, Australia Department of Families, Fairness and Housing Full time

Location: Melbourne | CBD

Job type: Part time

Organisation: Department of Families, Fairness and Housing

**Salary**: $90,067 - $102,192

Occupation: Community Services

Reference: VG/DFFH/COPL/00550524

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

The role of the Telephone Counsellor is to provide counselling and support to parents and carers in order to strengthen their capacity to parent and assist their child to achieve his/her potential.

**Are you**:

- Able to demonstrate advanced counselling skills?
- Able to assist callers to develop/enhance their own solutions/strategies?
- Able to work independently and as a member of a team?

**VACCINATION REQUIREMENTS POLICY**

The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy**(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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