Software Implementation Consultant

21 hours ago

Sydney, Australia Fyndr Group Pty Ltd Full time

Sydney CBD offices, hybrid working environment
- Work with t1 Insurers delivering complex enterprise platform, ERP scape
- All levels being considered
- 120-150k base + super (all levels considered)
- Sydney based Insurance FinTech

The role of the Implementation Consultant is a customer-facing project role responsible for the implementation of the customer’s requirements within the Insurance platform.

The role will wear multiple hats, covering BA activities, implementation, configuration, training and workshops.

After gathering and understanding the customer’s requirements, the Implementation Consultant will use configuration tools to deliver an appropriate solution. This solution includes data models, document templates, business rules, financial calculations, and workflows.

Acting as the face of the business, strong interpersonal skills are essential coupled with strong stakeholder management experience. You will have the ability to effectively communicate to your audience/stakeholder, both technical and non-technical.

**Responsibilities The role includes the following responsibilities**:

- Elicit customer requirements using a range of tools and techniques as appropriate
- Translate requirements into technical/functional requirements of our platform and prepare documentation for business processes and product configuration
- Design and implement products and data models based on customer requirements
- Utilise tools within the platform to build user interfaces and user journeys for insurance products according to customer requirements.
- Support customer testing
- Analyse data conversion requirements and define data transformation and mapping as required
- Facilitate discussions with stakeholders (both technical and business focussed of varying degrees of seniority)
- Manage changes to the project scope, project plan and project costs.
- Identify projects risks and mitigation techniques
- Create and maintain project documentation including change requests, risk register and project tracking reports
- Collaborate with our development team to spec and design new features for our platform

**Skills and Experience The role requires the following skills and experience**:

- A thorough understanding of the full software development project lifecycle
- Able to challenge requirements with best practices in mind
- Identify scope creep early in delivery
- Identify opportunities for automation within the platform, educate customers on how best to utilise the power through smart configuration over manual efforts
- Experience in creating a range of documentation, including but not exclusive to business requirements, process maps and technical specifications
- Experience working with and configuring large and/or complex software packages
- An understanding of relational databases
- Strong customer-facing and communication skills
- Solid organisation skills, including attention to detail and multitasking skills
- Experience in general insurance relating to policy and or claims functions (highly desirable)
- Technical mindset to assist in the configuration and integration of the platform, prior experience in developing or scripting, is highly desirable

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