Market & Customer Intelligence Analyst

Create impact as a **Market & Customer Intelligence** Analyst**

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

**Your Role**

Join us as a Market & Customer Intelligence Analyst, where your insights will shape strategy and elevate performance across the value chain. In this role, you’ll monitor competitive positioning, identify key market & customer segments, and identify actionable insights that drive product, pricing, and customer experience decisions.

You’ll conduct deep-dive analyses using tools like Medallia, benchmark against industry standards, and uncover trends that inform strategic priorities. By combining customer data with operational performance, you’ll help define value propositions and spotlight opportunities for innovation. Your work will directly influence executive decision-making and customer journey improvements.

If you're passionate about turning data into meaningful change—this is your chance to make a real impact.

This is a permanent full-time role where you’ll have the flexibility to be based anywhere in Australia, preferably in Sydney.

**About You**

To be successful in your role, you’ll ideally have:
- Demonstrated experience in Customer Experience Insights or related roles within the insurance industry, including portfolio, pricing, and performance- Strong quantitative analysis skills with the ability to translate complex data into clear, actionable business insights- Excellent communication and presentation skills, adaptable to a variety of audiences- Proven ability to build strong relationships, influence stakeholders, and collaborate across all levels of the organisation- Flexible and adaptable, with an analytical mindset to be able to drive strategic recommendations- Advanced knowledge of customer performance platforms (e.g., Heartbeat, Medallia) and methodologies- Familiarity with technical data sources such as EDH and SVX-Customer data- Highly collaborative team player with strong interpersonal and communication skills- Demonstrated ability to thrive in both face-to-face and remote working environments
- Applications close **Monday 26 May 2025, at 11:59 p.m.**
- Joining IAG, you’ll have access to a raft of benefits from across the Group:
- Boosted superannuation with 13% as standard- Up to 50% off personal insurance, including home and motor insurance- 5 myLeave days per year on top of annual leave- Work from home and many more flexibility options with myFlex- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- **employment** type eligibility criteria apply**

**ABOUT US**

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.