Services Consultant

Company Description

NEC provides managed and hosted software solutions, including business processing services, across several countries, including Australia, New Zealand, United Kingdom, Canada and India. In Australia, our products, IT systems and services are primarily used by state governments to manage public housing.

Using the internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.

Working closely with our customers - the service providers - we define people’s needs today and in the future - and work intelligently to continuously improve our software products and data management.

Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost-efficient and secure.

**Job Description**:
We are seeking a motivated and enthusiastic person to join our Service Operations Team that delivers batch and data processing services in Australia. Team members connect to our production systems and perform scheduled processing and batch and release work. Team members perform a weekday shift of either 7am to 3pm, or 3pm to 11pm.

The position will suit someone with attention to detail, that enjoys shift work with a predefined schedule and deadlines, who is a team player and who takes responsibility for their work.

You should be confident working with data files and have some experience with bulk and manual upload data entry and file processing in database-driven, ERP style systems.

**Benefits**:

- Work with internal teams and customers.
- Shift rotation.
- Training and development are available in other business aspects.
- Flexible working arrangements are available.
- Work with a broad range of evolving and innovative technology and solutions.
- Enjoy challenging and rewarding work that supports societal improvement.
- Additional paid leave over the Christmas holiday period.

**Responsibilities**:

- Setup, check and execute batch schedules.
- Work remotely with customers to solve problems and deploy large job runs.
- Check processing reports and communicate with colleagues and customers on problems and changes.
- Deploy releases following release management procedures.
- Perform administrator data entry, following documented instructions.
- Investigate problems and work with colleagues on solutions.
- Work with projects on configuration changes, testing, reporting, etc.
- Schedule and run batch jobs and check and resolve errors within contracted SLA.

**Required knowledge, experience and capabilities**:

- Customer focused, service delivery approach to work.
- Experience in IT or data processing on large database driven systems (eg Oracle, SAP, etc).
- Excellent verbal and written communication skills.
- Preparedness to work shifts (7am to 3pm, 3pm to 11pm).
- Ability and willingness to learn or enhance technical software skills such as SQL.
- Accomplished with Microsoft Word and Excel.

**Qualifications**:
Additional Information

If this position sounds like it might be for you, then please send us your resume via SEEK. Applications will be treated in the strictest confidence. If you need to contact us about any adjustments to the recruitment process, please telephone the Corporate Services Manager on (02) 9188 5388.

Applicants successful in gaining an interview will be notified within 14 days.

***No third parties or agencies, please.