Service Planner

6 days ago

Perth, Australia Atlas Copco Australia Full time

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**The Role**

The Service Planner ensures the highest customer satisfaction by controlling available service resources in the most efficient way and managing the service execution through Technicians.

The Service Planner is the vital link between Customer expectations and our internal resources and is skilled in balancing them to achieve maximum efficiency and Customer satisfaction. This involves understanding customers’ service requests and translating them into service solutions and taking full ownership of its delivery.

Planner is in charge of the entire Customer experience, from first enquiry, obtaining a PO, scheduling, service delivery and invoice and payment.

**What we expect of you?**
- Strong planning and necessary administration skills
- Experience in a fast paced workshop / engineering or service operation
- Intermediate PC skills with knowledge of Office365, SAP and Cloud for Customer (CRM)
- High level of ability in working with databases and proprietary programs
- Dedication to providing high level Customer Service
- High attention to detail
- Highly capable of learning new systems and adapting to new processes
- Able to challenge existing work practices and bring ideas to improve them
- Ability to work autonomously
- Technical aptitude or experience of working in a technical / mechanical environment is preferred

**What you can expect from us?**

Our culture is very warm with a respect for each individual and strives for strong diversity. We also invest heavily in our customers, in the environment, but first and foremost in our own people. In this way, we provide a stimulating environment in which you have the opportunity to develop your business and technical competencies on a daily basis. In addition, our family-friendly working atmosphere gives you sufficient space in your planning, so that your work and private life can be combined as easily as possible.

Would you like to get to know us?

**City**
Perth

**Recruiter**

**Hiring Manager**
Lisa Bremmell

**Last Day to Apply**

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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