Account Receivable Analyst

**Overview**:

- The primary purpose of this role will be to:
- Provide key account level, service and accounts receivable analysis and collections to our clients customers.
- Lead key and complex customer and business engagements to ensure our clients debtor position is proactively managed in line with the our clients Credit Policy ensuring both working capital impact and risk to the Business Units are minimised.
- Provide an escalation point for regional AR teams in Pune and in ANZ for complex issue resolution across non key/strategic portfolios
- Act as the backup and support to the Senior AR/Cash Analyst in the day-to-day operational activities of the team/business as required but not limited to times of absence. Be able to step into the team leader or specialist role on key CI initiatives, Peer Reviews, Debt reviews, Operational Reviews & team management etc.

**Responsibilities**:
**Responsibilities**:

- Proactive relationship management of ANZ Premium Accounts, managing aspects including: account queries, portfolio management, receivables, ensuring a streamlined and highly accountable service offering through end-to-end Order to Cash (O2C) processes
- Develop informed and engaged customer relationships to maximise the customer experience across O2C processes for key and strategic accounts
- Manage and effectively respond to Premium Account queries in accordance with current SLA/KPI and liaise with other areas of the business to facilitate resolution
- Proactive Premium Account management with detailed understanding of our customer’s O2C cycle to allow payments to be received on time
- Outbound direct telephone communication with customer to facilitate account payments and query resolution
- Build and maintain proactive relationships with the GBS Customer teams & our clients Business Partners
- Liaise with our offshore teams on payment interface, matching, allocation and account reconciliations
- Contribute to debtor reports & territory analysis as per agreed timeframes
- Provide in depth analysis of portfolio & recommendations on accounts
- Present Premium Accounts portfolio status to the business as required

**Qualifications**:
**About you**:

- Minimum 4 years’ experience in a key relationship-based accounts receivables role
- Excellent communication, interpersonal, influencing and negotiation skills
- Excellent numerical, organisational and time management skills
- Demonstrated experience in developing and maintaining effective relationships with key internal and external parties
- Demonstrated experience in developing a network of contacts to assist in achieving overall business objectives
- Computer Literacy - intermediate to advanced Excel, Word Outlook, JDE, Salesforce, SAP preferred though not essential

**About rhi**

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.- We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.-
**Diversity Statement**

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.